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Apprentice
Posts: 15
Registered: ‎04-21-2017
Message 1 of 4 (858 Views)
Accepted Solution

April 18 update brings more bugs. Do not update!

What kind of half-baked firmwares are you pushing???

Get your stuff together, Sony. Stop breaking TV's.

April 18 update broke home button on remote...brings up grey blank screen

55w800c..updated to latest firmware on April 19.
Apprentice
Posts: 15
Registered: ‎04-21-2017
Message 2 of 4 (825 Views)

Re: April 18 update brings more bugs. Do not update!

Here's a video showing my experience
https://youtu.be/80CsTHu2aJ8
Super Contributor
Posts: 453
Registered: ‎12-26-2015
Message 3 of 4 (777 Views)

Re: April 18 update brings more bugs. Do not update!


Justnspace wrote:
What kind of half-baked firmwares are you pushing???

Get your stuff together, Sony. Stop breaking TV's.

April 18 update broke home button on remote...brings up grey blank screen

55w800c..updated to latest firmware on April 19.

Agree that this is an unfortunate slip-up on Sony's part - clearly not enough testing on this update for some configurations. I had no issues, as many others, but in some cases problems you report occur. 

 

Luckily there is an easy fix that a member (PaulGo) of the AVS Forums 850C thread discovered, and I've spelled out the detailed steps below.

 

Steps:

1. Press the "Help" button on the remote
2, Select the "Troubleshooting" option
3. Select "Settings" from the list of options on the left side of the screen
4. Select "Configuring the TV"
5. Select "[TV]"
6. Select "Jump to the Settings screen"
7. Scroll to the right and select "Apps"
8. Scroll down to the "System apps" row
9. Find "System Software Update" in the app list (it's alphabetical)
10. Select that app
11. Choose the option to "Clear data" and confirm

 

That should do it. Once you clear data on the System Software Update app you should have full access to your Home screen, menus, etc. 

 

Other than that intermittent install glitch this appears in my early use to be a solid update of the Marshmallow release. 

2015 X850C FAQ for Setup, Picture settings, 3D, HDR, DirecTV 4K, and Troubleshooting.
https://www.dropbox.com/s/7usku0ykglp4cc7/2015-Sony-X850C-Picture%20Settings-v6.xlsx?dl=0
Apprentice
Posts: 15
Registered: ‎04-21-2017
Message 4 of 4 (769 Views)

Re: April 18 update brings more bugs. Do not update!

Thank you. Just performed the sequence above and got the home screen back.

Thank you so much. I'm not angry at Sony any more

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