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Enthusiast
Posts: 1
Registered: ‎05-16-2017
Message 1 of 2 (369 Views)

Can not connect to internet through bravia

I ran a cat five ethernet cable to my Sony Bravio and went through the set up process. Shows Internet connection OK everything else OK but I cannot access anything. When I refresh it tells me error. I have unplugged the TV for 60 seconds and turned it back on and re-set up the device and still nothing. What do I do?
Moderator
Posts: 1,164
Registered: ‎11-04-2016
Message 2 of 2 (267 Views)

Re: Can not connect to internet through bravia

Hi Adamw,

 

Welcome to the SONY Community!

 

You may consider the steps below to isolate the issue.

  1. Test the Internet connection with a different device, such as a computer, to verify if Internet access is available.

    NOTE: If necessary, contact your Internet Service Provider (ISP) for assistance with re-establishing or activating an Internet connection.

  2. Confirm that an active Internet connection has been established using a wired or wireless connection.

    NOTES:

    • Some routers have a WMM setting that can help control the streaming video. If using a wireless connection, contact the router manufacturer for assistance on changing the WMM setting to help control latency and jitter when transmitting multimedia over a wireless connection.
    • If using a wireless gaming adapter for connection, make sure it is set up properly.
  3. Make sure the device has the latest system software update installed. This can either be done from the Settings menu of the device (recommended) or download the software update and installation instructions from eSupport web site. Go to Drivers and Software .
  4. Test if the error message only appears when accessing one particular online service or content.

    NOTE: If the error only occurs when trying to access one particular online website or service, then that particular site may be temporarily down for maintenance purposes. In these rare cases, re-attempt to access the desired online content at a later time.

  5. Reset the cable modem or router by unplugging the power cord from the electrical outlet for one minute.
  6. This issue may be resolved by refreshing the Internet content.

    Follow the steps below to try the Refresh Internet Content, Update List or Update Services operations.

    IMPORTANT: This step is not necessary on an Android TV™.

    The list of Internet applications may change after an update to the device. The list may also need to be updated or refreshed if it has been a while since you have used the Internet features on the device.

    NOTE: For devices other than the Android TV, the issue may be resolved by refreshing the Internet content.

    • Follow these steps to Refresh Internet Content.
      1. Using the supplied remote, press the HOME button.
      2. Select Settings.

        NOTE: The next steps will vary slightly depending on the model being used. Refer to the operations guide or i-Manual for model specific information. Go to Manuals, Specifications & Warranty.

      3. Select either Setup or Network.
      4. Select Refresh Internet Content.
    • Follow these steps to Update List.
      1. Using the supplied remote, press the HOME button.
      2. Select the VIDEO icon.
      3. Press the OPTIONS button.
      4. Select Update List.
    • To do an Update Services on Blu-ray Disc® players
      • Select Update Services on the Home screen.
  7. Change the Primary Domain Name Server (DNS) to a Public DNS 8.8.8.8., and the Secondary DNS to 8.8.4.4. in the Network Setup menu
  8. Reset the device to the factory default settings.

    NOTE: It may take up to 3 attempts for a full reset to occur.

 

For additonal steps to follow, you may check this link:

https://us.en.kb.sony.com/app/answers/detail/a_id/75355/p/61659%2C62766%2C96118%2C96144/c/65%2C66/kw...

 

 

Best regards,

~Erin

 

If my post answers your question, please click the button below "Accept as Solution".

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