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Enthusiast
Posts: 1
Registered: ‎11-04-2017
Message 1 of 5 (1,175 Views)

KD-55X7000E Diagnostics OK Connection OK Error 22

[ Edited ]

Hello,

For the last couple of days I have not been able to access netflix or youtube on my TV. Please note that previous to this it was all running fine with no hickups. 

 

When I click either the You Tube or Netflix buttons it throws up error 22. Please try again later.

 

What I have tried this far:-

Updated the system software via USB. Didnt Work

I have reset the TV using the power out method. Didnt Work

I have tried using a wired connection. Didnt Work

I have tried manually installing the connection. Didnt Work

Used Mobile phone as a hot spot. Didnt Work

Reset router. Didnt Work

 

 

All diagnostics OK 

Connection OK

Wireless Connection OK

When wired connections it was OK

Enthusiast
Posts: 2
Registered: ‎11-05-2017
Message 2 of 5 (1,074 Views)

Re: KD-55X7000E Diagnostics OK Connection OK Error 22

[ Edited ]

you are not the only one. got error 22 too, and i found one posting before at the sony italy forums...

Enthusiast
Posts: 2
Registered: ‎11-08-2017
Message 3 of 5 (994 Views)

Re: KD-55X7000E Diagnostics OK Connection OK Error 22

I bought a sony bravia 55kd7077 for less than a month ago, mostly satisfied of the purchase. I had the surprise that a few days ago the Internet would not work at all.There were times when he connected to the network but it was not possible to update the internet in any case.The night before, i used a casting application from the opera to play movies, an app we used from the very beginning.While watching the movie there was a message saying that the application is too big and the file will shut down. I do not know if it had a connection but the next day the internet did not work and the pre-installed applications did not appear anymore.Whenever I try to update the internet I would get the error 22.I tried the exact same steps you did but with any results.Nonetheless to say i search the internet with 0 luck.I called Sony center and they told me to go with him in service .So yesterday i left it in the service and today I got a phone call telling me how the motherboard (i hope in english is the same term )needs to be changed . Shockingly being the fact that I bought it in the middle of last month .Sorry for the long writing but maybe i could help you cuz for me it was frustrating not finding a solution and having to go to service.
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Rookie
Posts: 1
Registered: ‎11-30-2017
Message 4 of 5 (722 Views)

Re: KD-55X7000E Diagnostics OK Connection OK Error 22

Hi, I am facing the same issue as well. Tried everything which you have done. Frustrating and annoying, no more quality products are made, such a disaster when technology has gone so ahead yet simple basic things are not quality controlled.

 

Please let me know if you have found a solution for this, will be very helpful. Thanks in advance.

Enthusiast
Posts: 2
Registered: ‎11-08-2017
Message 5 of 5 (573 Views)

Re: KD-55X7000E Diagnostics OK Connection OK Error 22

In my case I did not have any solution other that send it to the service where they changed the motherboard(if that is the term in english).After that i didn t have any issues with internet connection.Just now, I have realized with stupor the browser application does not work, It shows a black screen for a few seconds and then returns to the TV channel.Besides connection issues, I encountered problems with the TV channel signal as well as the signal between the remote and the TV.Sometimes the screen stays black and I have to turn off the TV for a few seconds to come back. The biggest misfortune was that It broked in two weeks after purchased and the return term was 14 days.

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