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Tuning Up
Posts: 3
Registered: ‎10-17-2013
Accepted Solution

My TV wired connection is not working.

I have a Sony Bravia 46 EX720. I tried today to get on netflix but it is saying my wired connection failed. I am using a router that is working properly. When I switched connection to another device it works fine. However my TV is not able to use the connection.

Moderator
Posts: 1,726
Registered: ‎05-23-2013

Re: My TV wired connection is not working.

Hi nlbrown80!

 
Thanks for the message. Try to Refresh the Internet Content. This can be found in the Settings menu under Network. Are other internet applications working fine?   
 
Groovin'
Posts: 4
Registered: ‎10-18-2013

Re: My TV wired connection is not working.

hi there my name is jeff.i am having the same problem too .i tied the refresh internet content but its not working cos my tv wont let me connect to my internet.
Moderator
Posts: 1,726
Registered: ‎05-23-2013

Re: My TV wired connection is not working.

Hi jpugong!

 
Please click here for troubleshooting steps that you can perform to resolve the issue that you are having with the TV.
 
Tuning Up
Posts: 3
Registered: ‎10-17-2013

Re: My TV wired connection is not working.

That still did not work.

Moderator
Posts: 1,726
Registered: ‎05-23-2013

Re: My TV wired connection is not working.

Thank you for getting back to us, nlbrown80. Please refer to this article for additional troubleshooting steps. 

 
If my post answers your question, please mark it as "Accept as Solution." 
 
 
Tuning Up
Posts: 1
Registered: ‎08-31-2014

Re: My TV wired connection is not working.

I've returned now my second Sony Bravia over the internet connection issue.

 

The network connection software is anything but stable, and after resetting the connection for the umpeenth time, going through the online troubleshooting guides, and even calling my ISP to have my connection reset, I conclude that it's a problem in the networking architecture on the television.

 

One reason I'm sure this is a problem with Sony is that I've since purchased another HD t.v., the brand of which shall rename nameless but which isn't Sony, and I plugged it in, entered my password, and enjoyed all the promised content.  No muss, no fuss. 

 

I respectfully submit that in this age of digital content, that Sony should be paranoid about playing well with home networks, and isn't yet. 

Groovin'
Posts: 1
Registered: ‎03-26-2015

Re: My TV wired connection is not working.

Hi all I am still at a loss as to why my Sony KDL-46EX650 doesn`t connect to the internet.

I have tried all of the recommended fixes and still the tV doesn`t do the internet.

 

Please Sony fix the problem or don`t make the TV at all if you can`t do it properly.I work hard for my money and when I buy a product I expect it to do what the advertising says it can do.

 

Regards Vector.

Moderator
Posts: 762
Registered: ‎10-20-2014

Re: My TV wired connection is not working.

Hi Vector 

 

 

Welcome to the Sony Community! 

 

 

Please try to reset your Sony Bravia TV back to the original settings. 

  • Turn off the television.
  • Unplug the television power cord from the electrical outlet.
  • Let the television remain without power for 60 seconds.
  • Plug the power cord back into the electrical outlet.

    NOTE: If the television is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the television.

  • Turn on the television.

In addition, Please try swap network cable ( if applicable ) and restart your router.

 


For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

 


If my post answers your question, please mark it as "Accept as Solution"