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Rookie
Posts: 1
Registered: ‎07-02-2017
Message 1 of 2 (1,299 Views)
Accepted Solution

NSX 24GT1 is stuck in recovery mode

My NSX 24GT1 is stuck in recovery mode, I have tried all the options available there for Factory Data Reset and System Recovery but it's not work. When I unpower the tv and repower it is still showing a recovery mode screen, i'm on an infinite loop back to recovery mode.

Moderator
Posts: 1,419
Registered: ‎11-04-2016
Message 2 of 2 (1,232 Views)

Re: NSX 24GT1 is stuck in recovery mode

Hi DonLee31,

 

Welcome and thank you for considering the SONY Community!

 

If the TV is stuck on a recovery mode, we recommend following the steps below.

  1. Turn off Internet TV device.
  2. Unplug AC power cord from the electrical outlet.
  3. On the Internet TV device, press and hold the POWER button.
  4. While holding the POWER button, plug the AC power cord back into the electrical outlet.

    IMPORTANT: Continue holding the POWER button until the SONY logo appears on the TV screen.

  5. When the SONY logo appears, release the POWER button.

    NOTE: The Recovery Mode screen appears.

  6. On the keypad remote control, press the number key of the desired recovery option you want to perform.Image

    NOTES:

    • Option 8 only displays on an Internet TV Blu-ray Disc™ (BD) Player.
    • Some options in the recovery mode are only applicable for service and not for basic troubleshooting.

 

If the issue is unresolved, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

 

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