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Enthusiast
Posts: 6
Registered: ‎01-31-2015
Message 1 of 8 (1,347 Views)

Netflix problems since Android TV Update KDL-50W805C

[ Edited ]

Hi,

After latest update of mine Sony Android TV to Android 7.0 I can not see any video from Netflix, it remains loading in 99% and start playing the audio. But the video never appears.

 

Had anyone the same problem?

 

Best regards!

Moderator
Posts: 295
Registered: ‎04-04-2017
Message 2 of 8 (1,275 Views)

Re: Netflix problems since Android TV Update KDL-50W805C

Hi Ncarriquiry,

 

Welcome to Sony Community!


Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,
-Jay

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 6
Registered: ‎01-31-2015
Message 3 of 8 (1,197 Views)

Re: Netflix problems since Android TV Update KDL-50W805C

Hi Jay,

 

               Since Sony has not support in my country, I can't accept this as a solution. 

 

               You redirect me to a global site, but Uruguay is not an option there.

 

                               Best regards,

Enthusiast
Posts: 3
Registered: ‎02-02-2018
Message 4 of 8 (1,113 Views)

Re: Netflix problems since Android TV Update KDL-50W805C

Hello ncarriquiry,

 

Were you able to find a solution for this problem?

Enthusiast
Posts: 6
Registered: ‎01-31-2015
Message 5 of 8 (1,111 Views)

Re: Netflix problems since Android TV Update KDL-50W805C

No, I can't find any solution... Neither Sony nor Netflix helps me at all... 

I'm really thinking about quit Netflix and next time buy a TV from a supported brand, I'm a quite dissapointed.

If you find any solution, please let me know!

Enthusiast
Posts: 3
Registered: ‎02-02-2018
Message 6 of 8 (1,104 Views)

Re: Netflix problems since Android TV Update KDL-50W805C

I'm sorry to hear that,

 

I'll keep looking for a solution if I find anything I'll let you know.

Enthusiast
Posts: 6
Registered: ‎01-31-2015
Message 7 of 8 (1,102 Views)

Re: Netflix problems since Android TV Update KDL-50W805C

If you are at US, maybe Sony find a solution for you. Because, as you can see here, they didn't help me because I'm not at US.
Enthusiast
Posts: 3
Registered: ‎02-02-2018
Message 8 of 8 (708 Views)

Re: Netflix problems since Android TV Update KDL-50W805C

Yea, I see the note, but I'm from Costa Rica.

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