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Rookie
Posts: 1
Registered: ‎08-05-2017
Message 1 of 2 (173 Views)

Smart TV failed to connect/detect any internet /wifi

So frustrated . Just recently purchase model KDL-55W650D. Today suddenly failed detect home wifi/ internet and mobile hotspot. SONY TV cannot connect You Tube. Try several guidance from internet & manual still failed. NEED help on solution. Please advice !!!!!! TIA
Moderator
Posts: 1,155
Registered: ‎11-04-2016
Message 2 of 2 (90 Views)

Re: Smart TV failed to connect/detect any internet /wifi

Hi Calyn,

 

Welcome to the Sony Community!

 

We are sorry for the inconvenience that this may have caused. Below are the troubleshooting steps that we recommend to help you fix the issue.

https://us.en.kb.sony.com/app/answers/detail/a_id/75355

https://us.en.kb.sony.com/app/answers/detail/a_id/75534

 

If the issue persists, we recommend contacting the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

Best regards, -Erin  If my post answers your question, please click the button below "Accept as Solution".

-ErinIf my post answers your question, please click the button below "Accept as Solution".

 

If my post answers your question, please click the button below "Accept as Solution".

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