Skip to the end of navigation

Welcome to the Community!

Internet TV

Showing results for 
Search instead for 
Do you mean 
Posts: 1
Registered: ‎05-19-2017
Message 1 of 4 (1,094 Views)

Update fail and TV hung

I turned on the TV and screen popped up saying an update is available and it will take 30 minutes and I should not turn it off until update is complete. It also said, when it's done, the TV will restart on it's own. But even after 30 minutes, there was no change. i waited for 1 hour more but nothing. Then I switched off the power supply and switched it back on. The TV screen went directly to the update and it shiwed no progress. Waiter for 3 more hours, no change.
There was no issue with my WiFi. And the remote won't work. I tried resetting it but no change. After about 6 hours, I gave up and switched it off.
What should I do now?
Posts: 1
Registered: ‎05-19-2017
Message 2 of 4 (1,068 Views)

Re: Update fail and TV hung

It happens to my LED also and the same has been faced. After update, the screen is only blinking showing SONY and there is no other response no matter how many times it was switched off and on. I don't understand how such a problematic update has been allowed to users.
Posts: 4,666
Registered: ‎03-12-2015
Message 3 of 4 (1,027 Views)

Re: Update fail and TV hung


Hi, Suraiachowdhury


Thank you for considering Sony Community! 


Could you provide the exact model number of your Sony Bravia TV? 






Posts: 1
Registered: ‎08-06-2017
Message 4 of 4 (836 Views)

Re: Update fail and TV hung

My KDL 55HX929 is stuck in the same loop. It starts to update, dots spinning in top right corner and a progress bar is about 2/3rds complete but no further progress after nearly an hour.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook