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Enthusiast
Posts: 3
Registered: ‎04-28-2016
Message 41 of 82 (3,757 Views)

Re: Why does smart tv lose internet connection after shutdown?

Our TV has been behaving okay for the most part. 

 

What seems to work and it really is an easy "fix" is that I just unplug the TV for about 15 seconds and then replug it in.  The TV ends up rebooting and seems to reset itself including the internet connection.

 

I know we shouldn't have to do this, but hey, it is an easy fix.

 

Thanks for your response.

 

Ken.

Enthusiast
Posts: 6
Registered: ‎05-15-2016
Message 42 of 82 (3,746 Views)

Re: Why does smart tv lose internet connection after shutdown?

Thanks for that. I am a great believer in plugging and unplugging! I also did that many times to no avail. I find with this TV that a person has to unplug at least once a month! But the TV is more computer than TV so.... I just hope it'll fly right for a bit.

Moderator
Posts: 1,083
Registered: ‎10-20-2015
Message 43 of 82 (3,681 Views)

Re: Why does smart tv lose internet connection after shutdown?

Hi sidd1955,

 

Welcome and Thank You for considering SONY Community!

 

May we have the exact model number of your TV and also your current location?

 

 

Regards,

^Ron

Enthusiast
Posts: 6
Registered: ‎05-15-2016
Message 44 of 82 (3,667 Views)

Re: Why does smart tv lose internet connection after shutdown?

Hi Ron thanks for the interest.
Prince George, British Columbia..
XBR-55X850C.. SN5054699 AUG 2015.
After the aforementioned problems the TV has kept
Locked to the router. I would like to lock it to the 5G
but am once burned twice shy.
Enthusiast
Posts: 3
Registered: ‎04-28-2016
Message 45 of 82 (3,646 Views)

Re: Why does smart tv lose internet connection after shutdown?

Our TV is the Sony KDL55W800C.  We are in Toronto and have Fibe TV with Bell Canada.

 

Ken.

Enthusiast
Posts: 6
Registered: ‎05-15-2016
Message 46 of 82 (3,628 Views)

Re: Why does smart tv lose internet connection after shutdown?

Not a surprise as I assume the software is similar for their Playstations all the way through their smart players and TVs.

Apprentice
Posts: 6
Registered: ‎06-22-2016
Message 47 of 82 (2,889 Views)

Re: Why does smart tv lose internet connection after shutdown?

[ Edited ]

Hi, I have the same issue with my KDL-55W808C.

TV is connected via ethernet cable.

Some times, when I switch on the TV (from standby) the connection doesn't work (but with PC connected via ethernet cable and the phone, the connection works fine).

For solve the problem, I need to reboot the TV or the router.

 

I have the latest firmware and I have enabled DHCP on router and reserved the IP of each device.

 

My current location is Milan, Italy.

Moderator
Posts: 3,973
Registered: ‎03-12-2015
Message 48 of 82 (2,817 Views)

Re: Why does smart tv lose internet connection after shutdown?

 

Hi Dave83

 

Thank you for considering Sony Community!

To isolate this issue, try my suggestions: 

 

  • Power reset the TV
  1. Turn off the TV.
  2. Unplug the TV power cord from the electrical outlet.
  3. Let the television remain without power for 60 seconds.
  4. Plug the power cord back into the electrical outlet.

    NOTE: If the TV is plugged into a power strip or surge protector, remove it from the power strip or surge protector and plug it directly into the wall outlet. If the issue is resolved, the problem is with the power strip or surge protector and not the TV.

  5. Turn on the TV.

 

  • Use different Ethernet cable
  • Plug in the Ethernet cable to different LAN port

 

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,

 

Vincent 

 

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below

 

Enthusiast
Posts: 9
Registered: ‎06-09-2014
Message 49 of 82 (2,809 Views)

Re: Why does smart tv lose internet connection after shutdown?

Unplugging not a fix. Dropping internet connection continues to be a problem ever since one of the recent software updates. Now have Apple TV connected for my streaming needs. 

Apprentice
Posts: 6
Registered: ‎06-22-2016
Message 50 of 82 (2,979 Views)

Re: Why does smart tv lose internet connection after shutdown?

Hi VincentM, I applied your advice, but nothing has changed.

The issue has not been resolved.

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