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Make sure that the TV is connected to high speed Internet connection and also latest firmware update is installed. Information about the latest firmware update for this TV is mentioned on below link:
Verify if Netflix service is available in your location. You can find the list locations on the below page:
Also, try the steps mentioned on the below support article:
Please mark the solution as accepted if you find the information useful.
Thank you for your post.
I have the same problem. None of sony site link are working, here and in other posts (but netflix link)
Some displays a xml code, some do not exist...