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Rookie
Posts: 2
Registered: ‎03-08-2017
Message 21 of 23 (216 Views)

Re: wifi issue on android tv

Me too facing the same issue also reported it to sony service but they told it was my router problem but even if i connect to my neighbor router same issue.Not even a month now bought this TV sony technician visited 3 times now and still issue isn't solved.But when the TV is connected to a mobile hotspot the date wont reset only connecting it to the router and powering it off it changes to default time 5.30 and date 1/1/2015. Even the Sony senior engineer that was sent was not able to solve the issue feels like cheated by Sony.
Rookie
Posts: 2
Registered: ‎03-08-2017
Message 22 of 23 (214 Views)

Re: wifi issue on android tv

Sony many of them are facing the issue and we are been told when sked for help that it is a faulty router or local internet provider.No proper help is provided.Now since my no. is registered with service centre they no more send any help even after 3 visits are done by sony technician .Is this what i get from a well known brand?
Today when called the sony service centre he simply hung the call on me.Teerible service
Moderator
Posts: 3,966
Registered: ‎03-12-2015
Message 23 of 23 (167 Views)

Re: wifi issue on android tv

 

Hi, Krish2017

 

Thank you for visiting Sony Community! 

 

For troubleshooting steps, please follow the guidelines here: https://us.en.kb.sony.com/app/answers/detail/a_id/75355/

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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