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Rookie
Posts: 1
Registered: ‎09-04-2017
Message 31 of 33 (252 Views)

Re: wifi issue on android tv

I had the same problem or a very similar one, I just fixed it using ethernet.

Enthusiast
Posts: 1
Registered: ‎09-09-2017
Message 32 of 33 (179 Views)

Re: wifi issue on android tv

Hi I have purchased Sony bravia 4K model no KD-43X8300D when I connected my mobile internet through hotspot to TV it shows connected but when u open play store or any other app it shows check your network connection please tell if their is any solution for this
Moderator
Posts: 1,330
Registered: ‎11-04-2016
Message 33 of 33 (136 Views)

Re: wifi issue on android tv

Hi Chethan,

 

Welcome and thank you for considering the SONY Community!

 

A 3G or 4G Wi-Fi data network service and hotspot may not meet the requirements for streaming video data from the Internet. The 3G network signals are not strong and consistent enough to guarantee a sustaining data stream of at least 2.5 Mbps, which is necessary for standard-definition video; high-definition video requires even higher Mbps. A hotspot is limited to a certain speed by the operators. Therefore, the required speed by the streaming device is not met.

 

Sony products that support Internet connectivity are designed to work with cable or DSL high-speed networks.

 

For further assistance, we recommend contacting the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.  

 

Best regards,

-Erin  

 

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