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Newbie
USER-927948
Posts: 1
Registered: ‎11-12-2012

Cannot Log in to PlayMemories Online

Hello,

I have been trying to login to PlayMemories online via the website and the PlayMemories software and I don't seam to be able to, I have a an account but when I do it via the website it just sits at a 'loading' screen and then I try to do it from the PlayMemories Home software it just sits on a white screen (after entering my username and password). Helps!

I believe I have to merge my Personal Space Account and Sony Network Account but I am unable to do so, is there a step by step guide for this?

Many thanks,

Jonathan
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Top 40 Artist
NathanielL
Posts: 660
Registered: ‎11-12-2012

Re: Cannot Log in to PlayMemories Online

Thank you for your post and welcome to the forums.

PlayMemories Online login screen works fine when attempting to login. Check your firewall settings on the computer or disable all together. If you need assistance contact Sony Support by clicking here:

http://esupport.sony.com/US/p/select-sy ... OR=CONTACT
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