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wingersmedia
Posts: 1
Registered: ‎12-12-2012

Driver files needed for the following Sony dvd/cd rom drive: "dvd-rom ddu 1615". windows xp

Driver files needed for the following Sony dvd/cd rom drive:  "dvd-rom  ddu 1615". 

The dvd-rom drive will not read any type of dvd or cd.

desktop computer:  Dell Dimension E310 , windows xp, service pack 3.

This Sony dvd rom was installed (by someone else) and replaced the dvd rom that initially came with the Dell E310.  

 

Where can I find driver files for this dvd rom?

 

Thanks,

Denise

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ShaunH
Posts: 1,244
Registered: ‎11-14-2012

Re: Driver files needed for the following Sony dvd/cd rom drive: "dvd-rom ddu 1615". win

Hello Denise,
Welcome to the Sony Community.

All of the Sony internal optical drives are plug & play with Windows so no drivers are required for detection in your PC. If you are having issues getting your drive detected then please try the following:

• Ensure the Sony drive is set as a secondary master by itself. If you have another disc burner or a zip drive on the same IDE cable, please separate them.
• Ensure you have the latest Service pack for your Windows operating system and any other updates for your system installed.
service, storage support email
• Please remove your secondary IDE channel from the Device Manager.

If the issue is still not resolved, service may be required. You may contact the Sony Storage support team by e-mail at: storage.support@am.sony.com for further information.

Thank you for your post.

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