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Apprentice
Posts: 2
Registered: ‎10-10-2017
Message 1 of 6 (1,252 Views)

SRS-XB20 | Sound distortion after 1/2 hour followed by BlueTooth drop.

After about a 1/2 hour to an hour the sound quality deteriorates into a distortated mess and eventually the blue connection drops.

 

I can Initiallize the speaker and it will work fine for about a 1/2 again.  It makes no difference if I also reset the speaker using the reset button.

 

I can speed up how quickly the deterioration occurs by doing anything on my phone that causes other sounds to play on the speaker; for example locking the phone,  receiving a text,  typing on the keyboard...  etc.

 

I returned the first SRS-XB20 thinking it was defective; but the second speaker does the same thing.  None of my other (6 or so) bluetooth devices are having any issues.

 

Details:

iPhone 7 Plus IOS 11.0.2

Apple Music 

SRS-XB20

Moderator
Posts: 1,537
Registered: ‎11-04-2016
Message 2 of 6 (1,108 Views)

Re: SRS-XB20 | Sound distortion after 1/2 hour followed by BlueTooth drop.

Hi Salgeek,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry to hear what happened with the speaker. Have we tried to delete pairing data, and then pair the unit and device again? You may also refer to the following links for additional steps to troubleshoot the issue:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/42755

https://us.en.kb.sony.com/app/answers/detail/a_id/43941

https://us.en.kb.sony.com/app/answers/detail/a_id/51481

 

I hope the above steps could fix the issue you are having.

 

 

Best regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 3
Registered: ‎10-19-2017
Message 3 of 6 (1,073 Views)

Re: SRS-XB20 | Sound distortion after 1/2 hour followed by BlueTooth drop.

I have the exact same issues with sangleek. The same set and IOS and phone. Just got my second set today and the problem is still there. The only I can get the issues to stop i.e. bluetooth disconecting is to turn the WiFi off, which should not be the case and the preferred option.

Rookie
Posts: 3
Registered: ‎10-19-2017
Message 4 of 6 (1,071 Views)

Re: SRS-XB20 | Sound distortion after 1/2 hour followed by BlueTooth drop.

to add I'm using Spotify
Apprentice
Posts: 2
Registered: ‎10-10-2017
Message 5 of 6 (1,000 Views)

Re: SRS-XB20 | Sound distortion after 1/2 hour followed by BlueTooth drop.

The Sony solution solves problem briefly; but it returns.  Is SONY going to acknowledge the problem?

Rookie
Posts: 3
Registered: ‎10-19-2017
Message 6 of 6 (965 Views)

Re: SRS-XB20 | Sound distortion after 1/2 hour followed by BlueTooth drop.

SONY please resolve this problem soon as I cannot use the set. 

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