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Specialist
Posts: 19
Registered: ‎06-14-2013
Message 1 of 26 (1,152 Views)

Sony Dash Discontinued - Refund/Credit?

[ Edited ]

Now that Sony has decided to terminate services to the Sony Dash, making them completely unusable after July 2017 - is Sony offering any sort of refund/credit to owners to find an alternative device? Or has Sony abandoned these customers entirely?

 

 

Moderator
Posts: 3,799
Registered: ‎10-20-2014
Message 2 of 26 (1,125 Views)

Re: Sony Dash Discontinued - Refund/Credit?

Hi Gfinockio,

 

Welcome and thank you for considering SONY Community!


We apologize for the inconvenience, here is the link to the announcement:

https://esupport.sony.com/US/p/news-item.pl?news_id=519.

 

If you have any further questions please call us at 800-222-7669.

 

 

Thanks,

>Joffrey

 

 

 

If my post answers your question, please mark it as "Accept as Solution"

Specialist
Posts: 19
Registered: ‎06-14-2013
Message 3 of 26 (1,123 Views)

Re: Sony Dash Discontinued - Refund/Credit?

Welcome and thank you for considering SONY Community!

 

As of July 2017, I won't be "part of the Sony Community", as per your decision to make my Sony product useless.

 

You didn't need to link to the announcement, as I just referenced that very announcement with this message. What would be preferrable is if you answered the question I asked - what are you willing to do for the thousands of customers who will have a non-functioning Sony product after July 2017?

 

 

We apologize for the inconvenience, here is the link to the announcement:
https://esupport.sony.com/US/p/news-item.pl?news_id=519.

 

Enthusiast
Posts: 4
Registered: ‎04-03-2017
Message 4 of 26 (1,057 Views)

Re: Sony Dash Discontinued - Refund/Credit?

I just contacted chumby and they said they started a project to support the dash with a chumby infrastructure. So let's keep our fingers crossed that there is still some hope for the dash.
Enthusiast
Posts: 15
Registered: ‎11-12-2012
Message 5 of 26 (987 Views)

Re: Sony Dash Discontinued - Refund/Credit?

[ Edited ]

RIP Sony Dash

I don't remember how many years ago I purchased my two Sony Dash units. Shortly aftre I purchased them Sony basically abandoned supporting them. Gone was the potential of useful "apps" being developed and I bascially wrote off Sony at that time and have never purchased another Sony product since.
The Dash itself was a quality product, here I am yeas later and up until this morning it was still functioning. Now all I get is time and temp, it no longer scrolls through the "apps" which were mostly useless anyway.
It would be really nice if Chumby keeps it alive but I am not holding my breath. When the Dash dies and they hit the trash bin my house will be Sony free forever. Sony blew it a long time ago.

Enthusiast
Posts: 4
Registered: ‎04-03-2017
Message 6 of 26 (971 Views)

Re: Sony Dash Discontinued - Refund/Credit?

I have been following the posts on the chumby community boards and it looks like they are making some real progress with the Sony dash
Specialist
Posts: 24
Registered: ‎02-27-2013
Message 7 of 26 (956 Views)

Re: Sony Dash Discontinued - Refund/Credit?

Can we say CLASS ACTION!! Sony has sold hundreds of thousands of these units, they should not be left off the hook, A major company sales a product there suppose to stand behind it and support it, or as you say offer a refund or credit. 

Just a note, there is a way to reset it to use it just as an alarm clock without the media, I believe its a " Hard  Reset" I had to do it once before when Sony was changing servers to use for it, it was down for about a week, but I reset it durning that time and just used the clock functions.       

Specialist
Posts: 24
Registered: ‎02-27-2013
Message 8 of 26 (954 Views)

Re: Sony Dash Discontinued - Refund/Credit?

Interesting I was unaware do you have the link to the information? If so when you have a chance please send it thanks

Enthusiast
Posts: 4
Registered: ‎04-03-2017
Message 9 of 26 (949 Views)

Re: Sony Dash Discontinued - Refund/Credit?

You can try checking this forum

http://forum.chumby.com/viewforum.php?id=19

If they are successful chumby does charge a $3.00 a month subscription fee
Enthusiast
Posts: 15
Registered: ‎11-12-2012
Message 10 of 26 (928 Views)

Re: Sony Dash Discontinued - Refund/Credit?

Thanks for the link on Chuby. I will have to look into it more. I have no problem with the monthly fee if they offer good content.

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