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Moderator
Posts: 1,172
Registered: ‎10-20-2015
Message 11 of 22 (1,332 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

Hi NumberGoat,

 

Welcome and thank you for considering SONY Community!

 

Please send me a private message regarding this issue so we can further assist you.

 

 

Regards,

^Ron

Enthusiast
Posts: 2
Registered: ‎02-16-2017
Message 12 of 22 (1,274 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

My Wife seems to be having a similar issue with her seek as well. It be nice to have a definite answer.

Enthusiast
Posts: 2
Registered: ‎03-03-2017
Message 13 of 22 (1,144 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

I too am having this issue but also have a few others and I'm starting to believe I have a defective unit.


Issue #1 the Bluetooth connection keeps disconnecting after like 20 minutes saying it can't find my phone! Not sure why this is happening. I'm thinking it might have something to do with my smart watch being connected to my phone and when it request information... It disconnects the phone from the radio.... Or is it a defective unit? Still unsure...

Issue #2 when it's connected to Android auto via USB cable... After about 30 minutes... The volume cuts in half! It's almost like ATT gets activated but it doesn't show it. When I press the att button it shows its in ATT. But when this volume issue happens it doesn't show that... Also when I tap my steering wheel button for Google... Then release... The volume goes back to normal...
Moderator
Posts: 880
Registered: ‎11-04-2016
Message 14 of 22 (954 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

Hi Erikg80,

 

Welcome to the SONY Community!

 

Our apologies for the delayed response. You may refer to the next link to isolate the bluetooth issue with your car stereo:
https://us.en.kb.sony.com/app/answers/detail/a_id/33753/p/37865%2C38218%2C69614%2C96601/c/65%2C66/kw....

 

For the volume issue, try to perform a factory reset with the car stereo to isolate the concern. You may also refer to the manual for additonal troubleshooting https://docs.sony.com/release//Manual_4686137213.pdf see page 21.

 

 


Regards,
~Erin

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 5
Registered: ‎05-10-2017
Message 15 of 22 (626 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

Did you ever manage to get this issue resolved successfully? I have the exact same problem with the Sony XAV-AX100 where not all steering wheel controls are retained and the manual programming feature doesn't work correctly. My Sony is also partnered with a Metra Axxess product. Would like to hear any feedback on this. I've already spent the last month emailing backwards and forwards to Metra Electronics help department but they believe the fault doesn't lie with their product, rather the Sony unit itself.
Enthusiast
Posts: 5
Registered: ‎05-10-2017
Message 16 of 22 (624 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

Should add that my query above related to the comments made by the original poster.
Thanks.
Enthusiast
Posts: 5
Registered: ‎01-03-2017
Message 17 of 22 (606 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

No, I have not been able to resolve this issue. There was a firmware update to the Sony XAV-AX100 released on April 25th, but the release notes don't indicate anything about fixing the steering wheel controls, so it probably doesn't help this issue. I still want to try it, but my car was in a collision on April 22nd, and has been in the shop ever since, so I haven't been able to update the firmware and try it.

I would recommend that anyone with this issue should contact Sony and report it as a bug, and maybe they'll fix this issue via their firmware.
Enthusiast
Posts: 4
Registered: ‎01-09-2017
Message 18 of 22 (584 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

hi Jamesdvb,

 

Sorry for your loss on the car collision, hope you are well !

 

Just from your post to know there is a firmware update recentlywhich may solve the compatibility with the USB as this become a big problem with my android phone as most of time it indicate ' the USB device is not compatible' but my iphne works fine.

 

I will try to update my firmware tonight and see if it solve the problem I mentioned above, as well as our old problem which is the steer wheel control. 

 

Will keep the result posted.

 

Enthusiast
Posts: 5
Registered: ‎05-10-2017
Message 19 of 22 (442 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

I've followed up with Sony Customer Care Australia but the response I received was the following:

Thank you for contacting Sony Customer care team.

I'd like to assist you however we have very limited resource for car audio/visual equipment. Please Contact our Car audio/visual support for you to be assisted by a specialist.

Directed Electronics
AU: 03 8331 4800
NZ: 09 281 4799
www.directed.com.au
service.sony@directed.com.au

Kind Regards,

Nelson
Customer Support Representative
Sony Australia and New Zealand
AU 1300 137669
NZ 0800 766969
www.sony.com.au
www.sony.co.nz
--------------------

I've now sent Directed Electronics an email so shall see if I have any luck getting support from there. Will post anything if I get useful info.

What annoys me the most about all this is that I'm the consumer, I've handed over the money for a product, yet I'm the one that has to do enquiring and following up to resolve a product fault. Surely I should be able to lodge an issue with Sony, and then Sony personnel handle all this stuff in house. I'm now dealing with three different companies in an attempt to resolve this issue.
Enthusiast
Posts: 4
Registered: ‎01-09-2017
Message 20 of 22 (340 Views)

Re: Sony XAV-AX100 - Steering wheel controls don't work and clock is erratic

updates:

 

Updated to the most recent firmware, failed first at 50% as restart and then turning black screen.

Figure out using a 4GB USB and formated to FAT 16 format and re-plug it in, the update finished himself.

 

After new system, the customized button still not work, the same issue persists as the original firmware, so think still need to contact sony to get further solution on this.

 

 

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