I'm having a somewhat odd issue with involving Bluetooth connectivity with my XAV-AX100. I can connect, play music and hear system sounds with BT but for some odd reason, the Phone call audio does not come through my speakers. I know the BT connection is active because the person on the other end of the call can hear me via, the microphone but I cannot hear them at all. Has anyone else had this problem or maybe someone from Sony can chime in?
Welcome and thank you for considering the SONY Community!
We are sorry to hear what happened. To isolate the issue, let's follow the troubleshooting guidelines below.
If the volume on theBluetooth® car stereo is set to a high level butthereis either low ornosoundduringaphone call,theremay be an incorrect setting or a problem with your hookup. Follow these steps to try to resolve this issue.
IMPORTANT: Not all Bluetooth car stereo receivers come supplied with the same functions and/or features. If the model-specific information is needed for any of these steps, check the operating instructions. Go to Manuals, Specifications & Warranty.
NOTE:Because each of these steps represents a possible solution to this issue, check thesoundstatus after completing each step.
Try adjusting the volume on the car stereo receiver, just to make sure the volume was not set to a low level.
Try adjusting the volume on an Apple® iPhone® mobile digital device or yourBluetoothcellularphone(if applicable).
Verify theBluetoothconnectionbetween yourphoneand the car stereo.
After confirming theBluetoothconnectionbetween the devices, test theBluetooth music streaming function.
NOTE:You should be able to hearsoundfrom allspeakers.
Make sure theATTbutton is not activated.
NOTE:Try setting the Fader control to+14.
Verify the frontspeakerswill outputsound.
NOTE:VoicesoundfromBluetoothphonecallswill play only through the front left and rightspeaker outputs.
If you are still unable to hear anysoundafter completing the above steps,theremay be an issue with thespeaker connectionsor wiring. It is recommended that a local qualified, professional mobile installer be consulted for an evaluation.
If my post answers your question, please click the button below "Accept as Solution".