Language: English / Spanish
Showing results for 
Search instead for 
Do you mean 

welcome to Sony's community site

Get involved! Whether you are here to ask or give help - we are happy you stopped by and look forward to seeing you in the future! Please watch our Welcome Video to get started.

Other Products

Reply
Tuning Up
Tiggerrr
Posts: 1
Registered: ‎11-25-2012

Re: dhg-hdd250/dhg-hdd500 Sony DVR's

I own a DHG-HDD250 that has served me well for 7+ years.  I was dismayed that Rovi is terminating the TVGOS service, effectively making the DHG little more  than an $800+ HDTV tuner.  As noted in the initial response from the moderator, I realize I can record live TV.  What I can't do is to reliably schedule a recording on a specific date, time and channel - something that is a basic feature of every DVR and VCR in existence.  Because the DHG is only capable of setting the clock using the TVGOS data, as soon as I lose  power (or we go on Daylight Savings Time), the internal clock will no longer be usable for scheduling manual recording.

 

Those of us who are long term owners appreciated Sony's decision to provide the firmware update in 2009 that provided 3 more years of useful life on our DVR's.

 

My request is for Sony to please provide another firmware update that allows a manual clock set.

 


Thanks for your consideration.  

 

Sincerely,

Terry Griffin

Please use plain text.
Tuning Up
AndyW318
Posts: 1
Registered: ‎11-28-2012

Re: dhg-hdd250/dhg-hdd500 Sony DVR's

I just wanted to add one more number here to those impacted.

 

Thanks.

 

-AndyW

Previously very happy DHG-HDD250 owner.

Please use plain text.
Emerging Star
mikr
Posts: 27
Registered: ‎11-24-2012

Re: deg-hdd250/deg-hdd500 Sony DVR's

I'm attaching an e-mail that we got today from Rovi (TVGOS supplier).  I underlined the critical part of the e-mail:

 

"Dear [------], Rovi has announced the termination of broadcast Guide data in the US beginning on November 1, 2012 and completing in April 2013.

 

We regret to inform you that TVGOS broadcast data has been discontinued for your area as of 11/01/2012.  The service is no longer available.

 

This was a business decision between Rovi and your CE manufacturer. For further inquiries, please refer to your manufacturer.

 

Sincerely, CE Technical Support

Rovi"

 

Rovi says that Sony was part of the TVGOS termination decision!!!     Interesting development-what should we DVR owners do next? 

Please use plain text.
Top 40 Artist
aretino
Posts: 72
Registered: ‎11-25-2012

Re: deg-hdd250/deg-hdd500 Sony DVR's

They should insist on a software update that allows the affected DVRs to use the time and date info and the basic EPG that is broadcast by the stations themselves. A $50 Radio Shack converter box can use this info, as well as EyeTV DVR software for Mac, for two examples.

Please use plain text.
Top 40 Artist
aretino
Posts: 72
Registered: ‎11-25-2012

Re: deg-hdd250/deg-hdd500 Sony DVR's

From Wikipedia:

 

"Listings data for IPGs integrated into today's digital terrestrial TV and radio receivers is typically sent within each station's MPEG transport stream, or alongside it in a special data stream. The ATSC standard for terrestrial digital TV, for instance, uses tables sent in each station's PSIP. These tables are meant to contain program start times and titles along with additional program descriptive metadata. Current time signals are also included for on-screen display purposes, and they are also used to set timers on recording devices."
 http://en.wikipedia.org/wiki/Electronic_program_guide
 

Please use plain text.
Emerging Star
Keep_it_alive
Posts: 22
Registered: ‎11-29-2012

Re: deg-hdd250/deg-hdd500 Sony DVR's

[ Edited ]

Add me to the list.

 

The TVGOS system on my hdd250 never worked very well.  After receiving complete listings, it displays them correctly for a few days and then loses them.  The only way to get the listings back is to unplug it and start over.

 

AT LEAST GIVE US A WAY TO SET THE CLOCK!

 

Sony...show your customers you would like to earn some repeat business.

 

Please use plain text.
Groovin'
sublute4
Posts: 2
Registered: ‎12-03-2012

Re: deg-hdd250/deg-hdd500 Sony DVR's

Today the TVGOS was discontinued and my Sony HDD250 was turned into a device little more than a dumb and blind TV tuner. Needless to say, I am not happy about this. I have written Sony and Rovi about this and the responses just pass the buck to each other. Sony it is Rovi's fault for discontinued over the air transmission and Rovi says it is Sony's fault for not supporting another way to get the TVGOS info., while we the consumer get the short end of the stick.

They have decided that the people who use over the air reception of their digital TV are not worth the bother when they can get higher profits from the people who are getting gouged by the high prices of cable and satellite service.

Sony, can you step up to the plate and do the right thing by supporting a device we all paid decent money in good faith for a product we expected to be supported by a reputable company like yourselves? Give us a way to set the clock reliably, USB support for network, or to flash the data into the machine? Something to allow us to use this in a manner which it was sold to us for.

In the future, I will have to think long and hard before I buy another Sony product and folks who as me for advice will receive a negative feedback for Sony products.

Earlier today, I had to reboot the machine to get it to work before the TVgOS disappeared. When it did come up, the date was 1/1/04 and the time in the wee hours of the am. This was really useless for programming a recording. I tried to reboot it at midnight and got the right date but the time seemed to correspond to GMT which is five hours ahead. Now, I will have to look up the TVguide info on a net device and program a recording subtracting 5 hours. Each time I do this, Sony and Rovi will gain a big black mark in my book.

It is obvious your customers are of no value to you.

Please use plain text.
Groovin'
sublute4
Posts: 2
Registered: ‎12-03-2012

Re: deg-hdd250/deg-hdd500 Sony DVR's

Well the clock on the hdd250 doesn't even keep proper time. I guess it might have to be set to a relative time and left on all the time for the clock to remain at a stable time?

 

Shame on you Sony.... Won't you consider doing the right thing and give us at the bare minimum a clock that is stable so we can at least do a timed recording like VCR's of decades ago?

 

 

Please use plain text.
Emerging Star
ss-stingray
Posts: 5
Registered: ‎11-25-2012

Re: TV Guide on Screen Going Away?

Why won't Sony provide a software update to bring up the DHG's to 10.1 ? The update could provide a clock set also. Many owners would think highly of Sony if done. Just think of the good will toward Sony. Please don't tell us this can't be done because we know better. It just would take an effort from Sony............SS-stingray

Please use plain text.
Top 40 Artist
aretino
Posts: 72
Registered: ‎11-25-2012

Re: deg-hdd250/deg-hdd500 Sony DVR's

It is entirely the responsibility of Sony, the manufacturer, who made the decision to make these devices completely dependent on the rinky-****** Rovi service, knowing that time and basic program info is contained in the broadcast stream and is widely used by similar devices. It would not have required a lot to allow the DVR to use this info. This decision may have been due to a contractual arrangement with Rovi, but it could certainly not have been just an oversight.

This is the sort of thing of which class-action lawsuits are made, but the affected class is too small, and Sony's pockets are too deep. At this point, I plan to make this the last Sony product I will own. I am expecting that no fix will be forthcoming, and intend get a Silicon Dust HD HomeRun Dual tuner to enable my computer as a DVR. This device has two tuners, and with EyeTV software can access time and guide info both over the air and over the internet. The Rovi products are available by subscription over the internet, but since there are also free alternatives like TitanTV available, I plan to let ****** freeze over before I pay Rovi for anything.

Please use plain text.