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Enthusiast
Posts: 2
Registered: ‎11-01-2017
Message 1 of 7 (614 Views)

DPT-RP1 with dead horizontal line

I bought a digital paper (DPT-RP1/B) from Amazon.com (USA) shipped to Korea. Yesterday, it appears a dead horizontal line. I tried to hard and soft reset but it is still there.
 
Do sony have any channel that can help me to do the process to repair it when I am out of US?
 
 
 
Thank you very much!
Moderator
Posts: 269
Registered: ‎04-04-2017
Message 2 of 7 (554 Views)

Re: DPT-RP1 with dead horizontal line

Hi Ceobkdn,

 

Welcome to Sony Community!

 

Due to your location, please contact the nearest Sony office to you. You can find this information at

http://www.sony-asia.com/countryselector.html?hpid=countryselector: AsiaPacific.

 

Hope this helps!

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 3
Registered: ‎01-05-2018
Message 3 of 7 (234 Views)

Re: DPT-RP1 with dead horizontal line

Hi, greetings from Hong Kong.
I experienced the same dead pixel line after one-month usage. Could I know did you solve the problem? Both hard and soft reset do not work. It is an upset experience for such an expensive product.

Thanks in advance!
Moderator
Posts: 4,653
Registered: ‎03-12-2015
Message 4 of 7 (194 Views)

Re: DPT-RP1 with dead horizontal line

 

 

Hi, Miracle24

 

Thank you for considering Sony Community! 

 

To fully isolate this "dead pixel" issue, we suggest initializing the system storage, and return all settings to their factory defaults. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 2
Registered: ‎11-01-2017
Message 5 of 7 (159 Views)

Re: DPT-RP1 with dead horizontal line

Hello Rookie,
I have accepted this line instead of spending more money to return or repair it.
I hope you will find a solution and share it here.
Thank you very much!

Moderator
Posts: 3,520
Registered: ‎01-16-2015
Message 6 of 7 (63 Views)

Re: DPT-RP1 with dead horizontal line

Hi Ceobkdn,

 

Welcome to Sony Community!

 

Try to reset the Digital paper by pressing the RESET (reset) button then, press the (power) button to turn the power back on. If this is how you did your troubleshooting but the line is still there, a service maybe required. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

Enthusiast
Posts: 6
Registered: ‎01-15-2018
Message 7 of 7 (43 Views)

Re: DPT-RP1 with dead horizontal line

I recieved my DPT-RP1 from Amazon yesterday. I have a horizontal line of inactive e-ink / pixels as well. My second will arrive in a couple days. Any issues and it's going right back and I'm giving up on Sony. 

 

I wish Sony would go all out and push the Digital Paper, just like Amazon did with their ereader. You'd think Sony would have learned something about building quality products by now... I'm pretty dissappointed with them and I'm hoping they make a come back. Hoefully the Digital Paper will get as much attention as the TV's and optics / cameras do. 

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