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PEG Specialist
Specialist
Posts: 19
Registered: ‎11-14-2012
Message 1 of 13 (13,372 Views)
Accepted Solution

How do I delete a Sony product from My Product Locker?

How do I delete a Sony product from my Product Locker?

Peg - Social Media Expert

Moderator
Posts: 5
Registered: ‎10-22-2014
Message 2 of 13 (11,672 Views)

Re: How do I delete a Sony product from My Product Locker?

[ Edited ]

 

How do I delete a Sony product from My Product Locker?

 

  1. From the URL: https://productregistration.sony.com/
  2. Log into your product registration customer account
  3. Once logged in, your registered products should be listed within your Home screen (My Product Locker)
  4. From your Product Locker, click the ‘X’ in the upper right-hand corner of the product you would like to delete Product Registration - How do I delete a Sony product from My Product Locker?
    • Some products will have a black box with the Sony logo as the icon - it is difficult to see the ‘X’ in these cases, hover your mouse in the upper right-hand corner of the icon and the mouse arrow will turn into the selection hand and you’re able to click to delete  
    • Product Registration - How do I delete a Sony product from My Product Locker?
  5. You will receive a prompt verifying you wish to remove the item
    • Click > Yes and the product will be removed
    • Click > No and you will be taken back to your product locker Product Registration - How do I delete a Sony product from My Product Locker?

 

Rookie
Posts: 3
Registered: ‎11-01-2016
Message 3 of 13 (5,274 Views)

Re: How do I delete a Sony product from My Product Locker?

In my case, the product item that I wanted to delete was represented by a SONY LOGO which is all black with the white letters spelling out SONY.  While these instructions are correct, I could not actually see the X in the upper right-hand corner.  If you moved your cursor to that spot, the cursor changed from an ARROW to a HAND and you could click and delete as the response above indicates.  Just you have to move the cursor around to find the correct spot.

Enthusiast
Posts: 2
Registered: ‎09-21-2017
Message 4 of 13 (2,526 Views)

Re: How do I delete a Sony product from My Product Locker?

I followed the steps and deleted the items, however when i navigate away and come back to my homepage the items reappear.

Moderator
Posts: 3,454
Registered: ‎01-16-2015
Message 5 of 13 (2,337 Views)

Re: How do I delete a Sony product from My Product Locker?

[ Edited ]

Hi Horns93,

 

Welcome to Sony Community!

 

We regret to hear about your issue in deleting some items from your product locker. Please send us a private message with the Sony products that you would like to remove and the email address that is associated with your Sony account.

 

Regards,
Jen
 
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

Enthusiast
Posts: 2
Registered: ‎09-21-2017
Message 6 of 13 (2,194 Views)

Re: How do I delete a Sony product from My Product Locker?

Thanks. I just sent you a private message.

Rookie
Posts: 5
Registered: ‎10-04-2017
Message 7 of 13 (2,141 Views)

Re: How do I delete a Sony product from My Product Locker?

you want to do that or already did that?

Rookie
Posts: 1
Registered: ‎11-09-2017
Message 8 of 13 (829 Views)

Re: How do I delete a Sony product from My Product Locker?

Identical Issue here! I upgraded a few of my lenses to G Master lenses and sold my standard G Lenses. I would like to delete them from my locker as I no longer own them anymore. Very frustrating!
Enthusiast
Posts: 5
Registered: ‎11-16-2017
Message 9 of 13 (595 Views)

Re: How do I delete a Sony product from My Product Locker?

Anybody come up with a solution to this? Why do we have to PM support to get items removed? In my case it's duplicate lens and camera. I've tried to remove them multiple times on different days over the course of a week and they still keep coming back.There's an issue that needs to be addressed by IT.

Moderator
Posts: 3,454
Registered: ‎01-16-2015
Message 10 of 13 (535 Views)

Re: How do I delete a Sony product from My Product Locker?

Hi Zekkou

 

Welcome to Sony Community!

 

We apologize for the inconvenience. Kindly follow the steps provided in this link, http://community.sony.com/t5/Product-Registration-General/How-do-I-delete-a-Sony-product-from-My-Pro... . If you already did but the issue still persists, please send us a private message with the email address associated with your account. Please include the items that you want to delete. 

 

Regards,

Jen

 
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

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