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Rookie
Posts: 1
Registered: ‎01-10-2017
Message 11 of 23 (4,300 Views)

Re: How do I register my Sony product?

What can I do if I can't write the place of purchase? It's not in the list. 

Moderator
Posts: 3,569
Registered: ‎01-16-2015
Message 12 of 23 (4,188 Views)

Re: How do I register my Sony product?

Hi Staife,

 

Welcome to Sony Community!

 

We're sorry to hear that you're having issue in registering your Sony product. If the place of purchase is not on the list, you may choose the "Other" instead. 

 

prod reg.jpg

 

 

I hope this helps.

 

Regards,
Jen

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

 

Rookie
Posts: 2
Registered: ‎01-23-2017
Message 13 of 23 (3,971 Views)

Re: How do I register my Sony product?

I just tried this today (January 23,2017) and it would not accept Target as an acceptable place of purchase and would not complete the registration due to that!!

When should this be fixed?

Moderator
Posts: 1,296
Registered: ‎10-20-2015
Message 14 of 23 (3,805 Views)

Re: How do I register my Sony product?

Hi EileenMichel,

 

Welcome and thank you for considering SONY Community!

 

Please send me a private message regarding this issue so we can further assist you.

 

 

Regards,

^Ron

Enthusiast
Posts: 1
Registered: ‎08-12-2017
Message 15 of 23 (2,672 Views)

Re: How do I register my Sony product?

Registration won't accept date.

Moderator
Posts: 3,569
Registered: ‎01-16-2015
Message 16 of 23 (2,604 Views)

Re: How do I register my Sony product?

Hi Ppduryea,

 

Welcome to Sony Community!

 

We're sorry to hear that you're having an issue in registering your Sony product. Make sure that this is the date format that you put in the box mm/dd/yyyy? Are you getting an error?

 

Regards,

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

 

Rookie
Posts: 1
Registered: ‎12-05-2017
Message 17 of 23 (1,170 Views)

Re: It will not accept my model number !!!

 I got new sony phone from Last week wednesday, but i tried using to access my facebook.com account, i want abale to do that. Please i need help.

I am just me. Make peace with yourself first and be happy with all human.
Moderator
Posts: 1,701
Registered: ‎11-04-2016
Message 18 of 23 (1,058 Views)

Re: It will not accept my model number !!!

Hi Victor2020,

 

Thank you for visiting the SONY Community!

 

 

At your convenience, please reach out to our colleagues at Sony Mobile for further assistance with your question. You can reach them at this site: http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific.

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 2
Registered: ‎12-15-2017
Message 19 of 23 (950 Views)

Re: How do I register my Sony product?

I have tried several time to register my new FDR-AX100 camcorder following these exact instructions. When I try to log in using my email and password, it says "Username is not valid".  I am using what I thought was my correct email address and password, it does not ask for a USERNAME.  So, I tried to create a new account since I wasn't sure I actually had one before, and after I fill in all the information, it says "This user already exists."   So, I put in my current email address to get a password reset email sent to me, and I haven't gotten one (this was about 45 minutes ago).  I have a 10-year old Sony camcorder that I may have registered back then, but I have no idea what email address I would have used nor the password.  I am stuck in a loop, I can't get anywhere.  This is very frustrating.  I've spent hours trying to register my camcorder. 

Moderator
Posts: 3,569
Registered: ‎01-16-2015
Message 20 of 23 (807 Views)

Re: How do I register my Sony product?

Hi PLIVEY,

 

Welcome to Sony Community!

 

We're sorry to hear about your frustration in registering your camcorder. Please send us a private message with the possible email addresses that you think you've used for the Sony account including the items that are registered in there. 

 

Regards,

Jen    

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

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