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Rookie
Posts: 1
Registered: ‎08-19-2017
Message 1 of 2 (379 Views)

I'm trying to register my product which was an open box purchase from Best Buy but it's saying it's already been registered

I purchase a UBP-X800 Blu-ray player from Best Buy today and it was an "open box" item.  When attempting to register it, it will not allow me and it's saying that it's already been registered.

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Moderator
Posts: 3,306
Registered: ‎01-16-2015
Message 2 of 2 (318 Views)

Re: I'm trying to register my product which was an open box purchase from Best Buy but it's saying it's already been register

Hi Muckyduc,

 

Welcome to Sony Community!

 

We're sorry to hear that you're having difficulty in registering your UBP-X800. May we know where did you purchase the unit? If it was purchased at the store, we recommend that you call them and ask if they did it or if it is a pre-owned unit. 

 

Regards,

Jen

 

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