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Enthusiast
Posts: 3
Registered: ‎04-10-2017
Message 1 of 2 (321 Views)

Merging of essentials and SEN accounts

[ Edited ]

Hello, I have been trying to register a BDP-S580 for a while, and I am having problems in the step of merging the Essentials and SEN accounts. I am logged in SEN and when I try to activate them sends me to the merging process, but at the end, when I need to put my SEN username and password, it rejects it saying the username or the password are wrong, but they are the same I used to enter my SEN account to begin this in the first place.

 

EDIT: So, I have realized that the product is already registered in Essentials. That doesn't change the situation though, as I still need to merge the accounts.

Moderator
Posts: 3,157
Registered: ‎01-16-2015
Message 2 of 2 (142 Views)

Re: Merging of essentials and SEN accounts

Hi Ivanmlerner,

 

Sony Community!

 

For the SEN account issue, our Sony Playstation team can help you with this. PlayStation Support has their own separate forums and they are equipped to address any issues or questions you may have. You can reach them at https://support.us.playstation.com and
http://community.us.playstation.com

 

Regards,
Jen

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