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Enthusiast
Posts: 5
Registered: ‎01-21-2017
Message 1 of 36 (2,373 Views)

Model Number Input Disappears

I purchased my PS4 a while back but still wanted to register it.  Each time I enter the Model number from the lower back of the PS4 it disappears and there isn't an option for my model number that drops down as a suggestion. I am using this link: https://productregistration.sony.com in both Safari and Chrome. It doesn't seem to be working no matter what I do. Does Sony want this not to work?  What am I doing wrong?  

Thank you

Moderator
Posts: 3,988
Registered: ‎10-20-2014
Message 2 of 36 (2,242 Views)

Re: Model Number Input Disappears

Hi johnsenes,

 

Welcome and thank you for considering SONY Community!

 

We apologize for the inconvenience. We are aware of the issue and it is being worked on.

 

Thanks,

>Joffrey

 

 

 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

 

 

Rookie
Posts: 1
Registered: ‎02-03-2017
Message 3 of 36 (2,150 Views)

Re: Model Number Input Disappears

I am having the same problem..
Enthusiast
Posts: 5
Registered: ‎01-21-2017
Message 4 of 36 (2,127 Views)

Re: Model Number Input Disappears

Is the problem still getting worked on?

Enthusiast
Posts: 4
Registered: ‎03-01-2017
Message 5 of 36 (1,811 Views)

Re: Model Number Input Disappears

I have the same problem trying to register a new TV and a PS4. How am I supposed to register Sony products until this is fixed??

 

-Kelly

Rookie
Posts: 1
Registered: ‎03-08-2017
Message 6 of 36 (1,768 Views)

Re: Model Number Input Disappears

I have the same problem with the 'where purchased' question - target

Enthusiast
Posts: 6
Registered: ‎03-09-2017
Message 7 of 36 (1,730 Views)

Re: Model Number Input Disappears

I've found the issue. You have not loaded any of the new Model numbers for the PS4 systems or anything after 2015 yet.....  The search won't allow anything, but what you have pre-loaded. Horrible system.

Enthusiast
Posts: 5
Registered: ‎01-21-2017
Message 8 of 36 (1,730 Views)

Re: Model Number Input Disappears

How do I preload a model number?

 

JVN Rookie
Rookie
Posts: 1
Registered: ‎03-16-2017
Message 9 of 36 (1,459 Views)

Re: Model Number Input Disappears

Has anyone received an update on this?  I've been trying to register my PS4 Pro for several weeks now.  

 

Thanks!

Highlighted
Enthusiast
Posts: 6
Registered: ‎03-09-2017
Message 10 of 36 (1,430 Views)

Re: Model Number Input Disappears

Type in the word PlayStation and wait a minute. You'll see that the only thing that comes up are PlayStation 3s and below.

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