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Enthusiast
Posts: 6
Registered: ‎03-09-2017
Message 11 of 36 (2,465 Views)

Re: Model Number Input Disappears

Please FIX IT!!!
Enthusiast
Posts: 1
Registered: ‎03-29-2017
Message 12 of 36 (2,352 Views)

Re: Model Number Input Disappears

[ Edited ]

I am disappointed in Sony but glad to see this thread. This needs to get fixed!

Rookie
Posts: 1
Registered: ‎04-03-2017
Message 13 of 36 (2,242 Views)

Re: Model Number Input Disappears

I just tried and the issue still exists, though the place of purchase does bring up a list, it disappears when i put it in, also apparntly gamestop is not a valid option.

Rookie
Posts: 1
Registered: ‎04-04-2017
Message 14 of 36 (2,218 Views)

Re: Model Number Input Disappears

I am trying to register the purchase of my PS4 and the model # keeps disappearing....when will this be fixed?!!!

Rookie
Posts: 1
Registered: ‎04-09-2017
Message 15 of 36 (2,126 Views)

Re: Model Number Input Disappears

This thread has been running for a month and the model number issue appears to still be a problem while trying to register a Sony product.  This is absolutely ridiculous!  PS4 model CUH-2015A is a recognized model within your website.

Please explain why you can't resolve this issue on your end.  

Enthusiast
Posts: 6
Registered: ‎03-09-2017
Message 16 of 36 (2,094 Views)

Re: Model Number Input Disappears

I tried Opers, Safari, Chrome, FireFox, internet Explorer, and Edge browsers. The number you have listed to call won't connect me to a person and wants to walk me through the website. This is crazy!
Enthusiast
Posts: 6
Registered: ‎03-09-2017
Message 17 of 36 (2,092 Views)

Re: Model Number Input Disappears

Opera *
Moderator
Posts: 1,158
Registered: ‎03-12-2015
Message 18 of 36 (1,254 Views)

Re: Model Number Input Disappears

Hi, Sony Community!

 

For further assistance in registering your PlayStation device, please contact our PlayStation team by visiting the link below.

 

https://www.playstation.com/en-us/corporate/contactus/

 

Regards,

Jerome

 

 

Highlighted
Enthusiast
Posts: 4
Registered: ‎03-01-2017
Message 19 of 36 (1,219 Views)

Re: Model Number Input Disappears

Contact you how? I see nothing on that page that relates to this problem.

Or any specific ocntact links, for that matter.

Moderator
Posts: 3,253
Registered: ‎01-16-2015
Message 20 of 36 (1,147 Views)

Re: Model Number Input Disappears

Hi Kcannon,

 

We apologize for the inconvenience. May we know what is the exact model number of your Sony TV and PlayStation? Please make sure that there is no hyphen (-) when you encode the model. If the issue still persists, please let us know so we could report it. Thank you.

 

Regards,
Jen
 
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