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Enthusiast
Posts: 1
Registered: ‎04-08-2017
Message 1 of 12 (1,352 Views)

Product registration not working

Tried 3x on Chrome, 2x on IE - get all the way through the process, hit "submit" and then wait a while. The, "we're sorry. Something went wrong" pops up. 

So... Sony... What gives?

Rookie
Posts: 1
Registered: ‎04-08-2017
Message 2 of 12 (1,346 Views)

Re: Product registration not working

Same problem here. Trying to register my 4k player.

Rookie
Posts: 1
Registered: ‎04-08-2017
Message 3 of 12 (1,342 Views)

Re: Product registration not working

Same here.  Clicked over and over again with all information entered.  Funny how it doesn't work when I'm trying to register my UHD player specifically so I can get a code for the free movies promotion...

Moderator
Posts: 4,375
Registered: ‎03-12-2015
Message 4 of 12 (1,222 Views)

Re: Product registration not working

 

Hi, Sony Community! 

 

Welcome and thank you for your messages. 

 

We recommend contacting our Technical Specialist for further assistance with Product registration concerns: https://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT. They are also in a better position to handle this kind of issue. 

 

Best regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

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Rookie
Posts: 1
Registered: ‎04-07-2017
Message 5 of 12 (1,144 Views)

Re: Product registration not working

Same issue.  Trying to select HT-XT2 on drop down list and as I move to the next blank it goes blank.  Not able to register the product because it is a mandatory field.  Please correcct so I can register the product. 

Enthusiast
Posts: 2
Registered: ‎04-14-2017
Message 6 of 12 (931 Views)

Re: Product registration not working

I can't seem to register my camera and lenses, and using this url just takes me back to the product registration page - it's a loop. Did you guys ever figure this out?

Jennaand

Rookie
Posts: 1
Registered: ‎04-30-2017
Message 7 of 12 (775 Views)

Re: Product registration not working

I bought my product on line from Newegg.com. what do I put in for place of purchase?

Rookie
Posts: 1
Registered: ‎05-03-2017
Message 8 of 12 (682 Views)

Re: Product registration not working

I am having an issue with the model number not being accepted. I type it in and there isn't a drop menu like they said there would be and when I go to move on the serial number line te box goes blank. I used the link and couldn't find any way to get ahold of support.
Moderator
Posts: 1,155
Registered: ‎03-12-2015
Message 9 of 12 (354 Views)

Re: Product registration not working

Hi Ftasso,

 

Welcome to Sonny Community

 

We're sorry for not replying sooner. Regarding the issue of the name of "place of purchased, you may choose or manually type "other" on the list. If you are still having difficulties, please call our product support team, they would be happy to register the product for you. Here is the link for more details, https://esupport.sony.com/US/p/service.pl

Regards,
Jerome

 

If my post answers your question, please mark it as "Accept as Solution"

Moderator
Posts: 3,219
Registered: ‎01-16-2015
Message 10 of 12 (343 Views)

Re: Product registration not working

Hi Jennaand,

 

Welcome to Sony Community!

 

Please refer to the link below to help you register your camera and lenses.

Http://community.sony.com/t5/Product-Registration-General/How-do-I-register-my-Sony-product/m-p/2918.... On the "place of purchase" box, if you can't find the name of the store just choose the "other" on the list.

 

If you are still having difficulties, please call our product support team, they would be happy to register the product for you. Here is the link for more details, https://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT

Regards,
Jen

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.
 

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