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Enthusiast
Posts: 1
Registered: ‎04-08-2017
Message 1 of 6 (553 Views)

Product registration not working

Tried 3x on Chrome, 2x on IE - get all the way through the process, hit "submit" and then wait a while. The, "we're sorry. Something went wrong" pops up. 

So... Sony... What gives?

Rookie
Posts: 1
Registered: ‎04-08-2017
Message 2 of 6 (546 Views)

Re: Product registration not working

Same problem here. Trying to register my 4k player.

Rookie
Posts: 1
Registered: ‎04-08-2017
Message 3 of 6 (539 Views)

Re: Product registration not working

Same here.  Clicked over and over again with all information entered.  Funny how it doesn't work when I'm trying to register my UHD player specifically so I can get a code for the free movies promotion...

Moderator
Posts: 4,057
Registered: ‎03-12-2015
Message 4 of 6 (419 Views)

Re: Product registration not working

 

Hi, Sony Community! 

 

Welcome and thank you for your messages. 

 

We recommend contacting our Technical Specialist for further assistance with Product registration concerns: https://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT. They are also in a better position to handle this kind of issue. 

 

Best regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

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Rookie
Posts: 1
Registered: ‎04-07-2017
Message 5 of 6 (341 Views)

Re: Product registration not working

Same issue.  Trying to select HT-XT2 on drop down list and as I move to the next blank it goes blank.  Not able to register the product because it is a mandatory field.  Please correcct so I can register the product. 

Enthusiast
Posts: 2
Registered: ‎04-14-2017
Message 6 of 6 (127 Views)

Re: Product registration not working

I can't seem to register my camera and lenses, and using this url just takes me back to the product registration page - it's a loop. Did you guys ever figure this out?

Jennaand

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