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Enthusiast
Posts: 3
Registered: ‎05-29-2017
Message 1 of 5 (2,929 Views)
Accepted Solution

Catalyst Browse 2017 wont install.

[ Edited ]

Trying to install Catalyst Browse/Prepare 2017.7 on a Windows 10 Home workstation without success.

 

Second screen says:

"The following components are required by this software:

Intel(R) SDK for OIpenCL* - CPU Only Runtime Package

 

Click Install to begin installing required components"

 

screen:

 

ERROR: -2147163967

 

ERROR: Failed to install the software

 

followed by a 'Finish' button that aborts the installation procedure.

 

Platform details:

OS:  MS Windows 10 Home 64-bit, version 1703, build 15063.296

CPU:  Core i7-6700K

RAM:  16GB

 

Using 'Open GL Extensions Viewer', I get the following GPU information

GPU:  Nvidia GeForce GTX970 4GB

Drivers:  21.21.13.7653

Open GL4.4

DirectX 9.0c

 

Could anybody please give me a steer as to where I go from here?

Moderator
Posts: 175
Registered: ‎02-20-2015
Message 2 of 5 (2,920 Views)

Re: Catalyst Browse 2017 wont install.

Hi sanur,

Thank you for the question and welcome to the forums!

Can you try installing/updating the graphics drivers and see if that solves the problem? If not, report back to here and we will help you further.

Thank you,
Omar
Enthusiast
Posts: 3
Registered: ‎05-29-2017
Message 3 of 5 (2,915 Views)

Re: Catalyst Browse 2017 wont install.

Hi OmarN, thanks for the quick response,

 

OK, I've updated the Nvidia drivers which are now at version 22.21.13.8233 dated 2017.5.22, however the install process fails in the same way.

 

 

Moderator
Posts: 175
Registered: ‎02-20-2015
Message 4 of 5 (2,911 Views)

Re: Catalyst Browse 2017 wont install.

Thanks for the update sanur.

In that case, can you try downloading the latest OpenCL runtime manually?

http://registrationcenter-download.intel.com/akdlm/irc_nas/9022/opencl_runtime_16.1.1_x64_setup.msi

Once downloaded, it should be installed on the system that is running Browse.

Let me know if that works!

Omar
Enthusiast
Posts: 3
Registered: ‎05-29-2017
Message 5 of 5 (2,898 Views)

Re: Catalyst Browse 2017 wont install.

Thanks Omar, that seems to have solved the problem.

 

Regards,  Sanur

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