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Enthusiast
Posts: 4
Registered: ‎10-11-2017
Message 1 of 5 (345 Views)

Catalyst Browse crashes at startup

I'm on a Win10 64 laptop .  I have no external monitor.  The program tries to start, then the error reporting dialog comes on and it crashes.  It doesn't allow me to send the error report.  I installed the Open CL driver since that was the first error, Still not starting up.

Moderator
Posts: 172
Registered: ‎02-20-2015
Message 2 of 5 (331 Views)

Re: Catalyst Browse crashes at startup

Hi jftuckey,

 

Thank you for your message and I am sorry to hear about the trouble you are having.

 

Can you tell me which version of Browse you are using?  Also, can you tell me if you have any external hard drives plugged into the machine?

 

Thank you,

Omar

Enthusiast
Posts: 4
Registered: ‎10-11-2017
Message 3 of 5 (311 Views)

Re: Catalyst Browse crashes at startup

No external drives.  I have 2017.2.1 installed.

Moderator
Posts: 172
Registered: ‎02-20-2015
Message 4 of 5 (236 Views)

Re: Catalyst Browse crashes at startup

[ Edited ]

Hi jftuckey,

 

Apologies for the late response.  I did not see this till now.

 

OK thank you for the information.

Can you tell me what graphics card you are using?

Can you also try downloading 2017.1 and see if the problem occurs with that version?

https://www.sonycreativesoftware.com/download/catalystbrowse

Thank you,
Omar

Enthusiast
Posts: 4
Registered: ‎10-11-2017
Message 5 of 5 (81 Views)

Re: Catalyst Browse crashes at startup

Nvidia Quadro K3100M

 

I am already on 2017.1

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