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Rookie
Posts: 3
Registered: ‎01-05-2017
Message 1 of 5 (985 Views)

mp4 rendering with only left audio channel

[ Edited ]

Hello everyone,

 

I am new to Catalyst, I am attempting to render a video, once the render is complete the audio is only playing on the left channel. 

 

Both channels work when playing the audio back in Catalyst Edit during the editing process. 

 

Any thoughts on what could be causing this or how i can fix it?

 

Thank you so much!

Brian

Moderator
Posts: 126
Registered: ‎02-20-2015
Message 2 of 5 (979 Views)

Re: mp4 rendering with only left audio channel

Hi Brian,

 

Thank you for the message!

 

Can you tell me which Catalyst application you are using to perform the render?  Also, can you tell me which player you are playing the exported file back in where you only hear one channel?

 

Thanks!

Omar

Rookie
Posts: 3
Registered: ‎01-05-2017
Message 3 of 5 (974 Views)

Re: mp4 rendering with only left audio channel

Hello Omar,

 

First off, thanks for replying!

 

I played it back using Windows Media Player and VLC Media Player. Only the left channel works using both.

 

I am using Catalyst Edit.

 

Let me know if you have any other questions.

 

Thanks!

Brian

Moderator
Posts: 126
Registered: ‎02-20-2015
Message 4 of 5 (928 Views)

Re: mp4 rendering with only left audio channel

[ Edited ]

Hey Brian,

 

Thanks for the info!

 

Can you verify for me whether the channel assignment is set to stereo or mono?   Then can you verify that the channel volume for each channel is set to an audible level?  I have attached two screenshots to help you with this.

 

Can you also verify that both audio channels are being used in the render settings?  Both channels in the "Audio channels" section should have a channel assignment.

 

If those items are set correctly, can you send me your project so I can take a look at it?  You can upload it to an FTP site such as google drive or dropbox, and then PM me a download link.ChannelVolume.pngChannelAssignment.png

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Rookie
Posts: 3
Registered: ‎01-05-2017
Message 5 of 5 (910 Views)

Re: mp4 rendering with only left audio channel

Wow, thank you for this detailed reply! I will advise asap.

 

Thanks!

Brian

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