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Enthusiast
Posts: 3
Registered: ‎08-12-2017
Message 1 of 2 (109 Views)

DPT RP1 does not pair on Windows 10

I am having the exact same problem here as many others, trying to pair a new DPT RP1 with Windows 10 (x64) on Microsoft Surface Pro 4.

 

Digital App installed, and when trying to pair with DPT RP1 via USB, I can get to the page asking for authentication code, followed by a certificate issued window on DPT RP1. However, on Digital App it will not do anything when the next button is clicked to install the certificate. It just does nothing.

 

I have turned off Windows Defender firewall and turned off all features of my antivirus program (Webroot), and uninstalled and reinstalled Digital Paper app to no avail.

 

I have done some investigation. In Networks and Sharing Cener, there is a Ethernet adaptor installed (Digital Paper network port), using a driver by Sony (oem78.inf) version 1.4.0.2120 dated 2/12/2014. This comes up as unidentified network.

 

In Device Manager, under Events -- 5 items are listed. When those events are viewed (via View All Events button), one of the 5 events had an error. The device could not be migrated.

 

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          8/12/2017 12:45:12 AM
Event ID:      441
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      DrMJYoon
Description:
Device USB\VID_054C&PID_0BDD&MI_00\8&27e981fe&0&0000 could not be migrated.

Last Device Instance Id: SWD\IP_TUNNEL_VBUS\ISATAP_0
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFFFFF132
Present: false
Status: 0xC0000719
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>441</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2017-08-12T04:45:12.967175600Z" />
    <EventRecordID>769</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="104" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DrMJYoon</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">USB\VID_054C&amp;PID_0BDD&amp;MI_00\8&amp;27e981fe&amp;0&amp;0000</Data>
    <Data Name="LastDeviceInstanceId">SWD\IP_TUNNEL_VBUS\ISATAP_0</Data>
    <Data Name="ClassGuid">{4D36E972-E325-11CE-BFC1-08002BE10318}</Data>
    <Data Name="LocationPath">
    </Data>
    <Data Name="MigrationRank">0xf000fffffffff132</Data>
    <Data Name="Present">false</Data>
    <Data Name="Status">0xc0000719</Data>
  </EventData>
</Event>

 

Is there any significance to this?

 

This brand new DPT RP1 is useless if Digital Paper App is the only way to sync with PC, and we are having sync issues.

We need support and a fix here.

Enthusiast
Posts: 3
Registered: ‎08-12-2017
Message 2 of 2 (81 Views)

Re: DPT RP1 does not pair on Windows 10

I was able to pair the same DPT-RP1 with Mac OS X's version of Digital Paper App.

So, it's not a problem on DPT-RP1 side of things.

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