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Enthusiast
Posts: 6
Registered: ‎06-26-2017
Message 1 of 27 (3,297 Views)
Accepted Solution

DPT RP1 does not pair on a Windows 7 PC

The Sony DPT-RP1 fails to pair on Windows 7 so I can't do anything with it 

 

I enter the code code displayed on reader into Digital Paper app accepts it then does nothing.

 

I tried numerous attempts including resetting the device.

 

There needs to be a more open way of dragging and dropping files.

 

Enthusiast
Posts: 11
Registered: ‎06-26-2017
Message 2 of 27 (3,270 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

Likewise -

 

During the pairing process Digital Paper states that a certificate has been issued and shows long certificate number.

Computer says "press <next> to install certificate issued by digital paper"

Press <Next> and wait - nothing...

 

Only option is to cancel pairing and start again (via Settings etc or by disconnecting USB or by restarting Digital Paper App on Computer.

 

Tried de-installing and re-installing software, tried pairing in excess of 40 times. Same result every time. So at the moment unable to load pdfs from computer as planned.

 

Are we doing something wrong??

Enthusiast
Posts: 1
Registered: ‎06-26-2017
Message 3 of 27 (3,257 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

I also cannot get my DPT RP1 to pair.  I've tried both WIndows 7 and Windows 10 PCs.  I do not even get a prompt asking me to type in a registration number.  

Enthusiast
Posts: 11
Registered: ‎06-26-2017
Message 4 of 27 (3,202 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

In my frustration at trying to get the DPT-RP1 to pair I have considered posting the following review on the B&Hphotovideo website. I am posting it here in the hope that someone from Sony might read it and respond:

 

This is the first negative review I have ever posted so it is not something I do lightly.

 

I had such high hopes and enthusiasm for the DPT-RP1.  I almost ordered a DPT-S1, but when I saw the DPT-RP1 announcement I naturally assumed it would be an improvement all round. I decided to overlook the fact that it was quite expensive for a “one trick pony” (pdfs only, no browser etc.). I also thought I might live with the fact that you could only transfer pdfs from a paired computer or laptop running the Digital Paper App with the Sony certificate loaded (i.e. no cloud, dropbox or onedrive transfer, no explorer based drag and drop, no expandable storage).

 

What I cannot live with is the fact that for me, and for a number of other “early adopters” the DPT-RP1 will not pair and therefore cannot be used.  According to relevant forums (including Sony’s own community forum, mobileread.com) the pairing process endlessly “eggtimes”  at the outset or, if you get past that stage, the certificate issue by Digital Paper (DPT-RP1) fails to load on the computer running the Digital Paper App. Users have tried resetting, re-installing but to no avail. I have spent in excess of 12 hours trying to resolve this problem.

 

I can only assume that there is a problem with the software (the App) or a driver, or the certificate, and that pairing has not been sufficiently tested on all platforms where Sony claim compatibility (I have several machines running Windows 7 but according to the forums some have pairing problems with Macs too).

 

In the absence of any useful advice in the Getting Started document or the Troubleshooting section of the online Help Guide we await comment (or software updates) from Sony. Do Sony read relevant forums?? If they do they might just respond in the Troubleshooting or News and Alerts section of their eSupport page for the device.

 

I still have high hopes for the DPT-RP1 when they get these problems sorted. In the meantime I suggest that potential purchasers watch for more positive news from the user community on pairing issues. This especially applies to anyone looking to import their DPT-RP1 to a territory outside Japan or the US as these are the only territories where support is currently provided.

Specialist
Posts: 16
Registered: ‎06-22-2017
Message 5 of 27 (3,181 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

Same boat but Im on Mac, unable to pair either. The software still needs quite an effort to polish up. 

Sony Employee
Sony Employee
Posts: 55
Registered: ‎11-12-2012
Message 6 of 27 (3,109 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

[ Edited ]

Thank you all for your detailed posts!  We've done extensive testing with the version 1.2.1.05010 DPA and have not experienced the issue you're describing.  Please confirm exactly what you are personally experiencing...including at what exact step it's hanging up.

** Please also confirm if you have Windows update KB2999266 installed on your PC.

Enthusiast
Posts: 11
Registered: ‎06-26-2017
Message 7 of 27 (3,086 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

Thank you bck (Sony Employee) for offering to assist.

 

In my case the pairing “hangs” at Digital Paper App "Connect to Digital Paper" screen showing “Press <Next> to install a certificate issued by digital paper”

  • My PC is running Windows 7 Pro SP1
  • I can confirm that KB2999266 is installed
  • Digital Paper App is version 1.2.1.05010

 

Pairing procedure I have used is as follows:

  1. I connect USB
  2. Digital Paper App states “Connecting with Digital Paper”
  3. Digital Paper App says “Pairing with Digital Paper” <Next> <Cancel>
  4. I press <Next>
  5. Digital Paper App prompts for Authentication Code
  6. Authentication Code is displayed on DPT-RP1
  7. I enter Authentication Code displayed on DPT-RP1 into box on Digital Paper App and I press <Next>
  8. DPT-RP1 states “Information – a certificate has been issued etc… “  and displays certificate ID “Thumbprint (sha1): “ (followed by long cert number)
  9. Digital Paper App displays screen which says “In order to securely connect the Digital Paper a certificate must be installed on the computer” etc. and says “Press <Next > to install a certificate issued by digital paper.
  10. I press <Next>
  11. Nothing happens. <Next> button does not grey out. The “Connect to Digital Paper” dialogue about the certificate stays on PC screen obscuring the Digital Paper App which therefore cannot be accessed. The only option at this point is to <Cancel> or close the “Connect to Digital Paper” dialogue and start the process again (Digital Paper App states “to restart pairing either reconnect the USB cable, or perform a restart via the <Tools> - <Settings> menu”
  12.  DPT-RP1 says “Operate the Digital Paper App on your computer. Do not remove the USB cable etc….”

 

 

 

I have also tried the following steps:

  • Turned off firewall (Webroot)
  • Reset DPT-RP1
  • Restart computer

…. but result is the same each time.

 

I will happily try anything you suggest to resolve this....

Enthusiast
Posts: 6
Registered: ‎06-26-2017
Message 8 of 27 (3,062 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

Windows 7 Pro SP1 / KB2999266 installed / Digital Paper App is version 1.2.1.05010

Setup issue exactly the same as described by vjmashie

Enthusiast
Posts: 11
Registered: ‎06-26-2017
Message 9 of 27 (2,969 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

Hi

 

Any chance of an update from Sony (bck or other employees).?

 

Where are we with the pairing issues detailed in this thread, in other current DPT-RP1 threads on this forum, and in relevant threads in other forums (mobileread.com etc)?

 

Is this being investigated? Are there any suggestions? 

 

Please appreciate that for all purchasers of the DPT-RP1 affected by this, they cannot use the DPT-RP1 at all, since it relies on pairing with a computer running the Digital Paper App before any PDFs can be loaded.

 

Many thanks

Enthusiast
Posts: 11
Registered: ‎06-26-2017
Message 10 of 27 (2,888 Views)

Re: DPT RP1 does not pair on a Windows 7 PC

For MikeCT and PCGordon and any other DPT-RP1 owners currently unable to use the device (can't pair):

 

1. Have you managed to solve the problem yet (with or without help from Sony)?

2. Can you confirm whether the PC you are connecting to is wi-fi enabled or not (I may be "clutching at straws" but it might be useful to know whether there is some common element underlying our problem)?

 

.... and it would still be good to get some comment (any comment!!!) from Sony

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