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Apprentice
Posts: 7
Registered: ‎06-22-2017
Message 1 of 11 (813 Views)

DPT-RP1 does not pair with Digital paper app on Mac

I'm using OSX 10.11.6. I tried to pair using the provided USB cable. Everytime I plugged in the device, the Digital paper app will show "Connecting to Digital paper" for a few seconds and then disappear but the device does not connect at all. I've tried to reinitialize &reset the device but the issue still persists. Any idea why?

Apprentice
Posts: 7
Registered: ‎06-22-2017
Message 2 of 11 (809 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

I tend to upload the screenshots but even the upload image feature in this forum does not work, lols 

 

Please see the screenshots here: http://imgur.com/a/nt4Jh

Rookie
Posts: 2
Registered: ‎06-25-2017
Message 3 of 11 (689 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

same trouble with you

Apprentice
Posts: 7
Registered: ‎06-22-2017
Message 4 of 11 (682 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

I guess my Mac firewall permissions are locked down as it is company laptop. So what I did is setup my digital paper with another PC, then add Bluetooth and Wifi support. You can pair your mac with the RP1 after this using Wifi or Bluetooth. Make sure you add Wireless Access Point of your house in advance when you setup with PC...

Rookie
Posts: 2
Registered: ‎06-25-2017
Message 5 of 11 (663 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

Reset system and connected
Apprentice
Posts: 7
Registered: ‎06-22-2017
Message 6 of 11 (542 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

how did you reset the device?
Enthusiast
Posts: 10
Registered: ‎06-26-2017
Message 7 of 11 (510 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

Reset device procedure is as per help guide ( http://helpguide.sony.net/dpt/rp1/v1/en/contents/TP0001178293.html ) :

 

 

If the issue is not resolved through by the methods above, temporarily disconnect the Digital Paper from the computer, and use a thin item, such as a pin or paper clip, to press the RESET (reset) button (b). Next, press the (power) button (a) to turn the Digital Paper back on, and use the supplied USB cable to connect the computer to the Digital Paper. Be aware that resetting the Digital Paper may erase the settings, the annotations on documents, and the contents of notes.

 

(see link provided for location of reset button).

 

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Apprentice
Posts: 7
Registered: ‎06-22-2017
Message 8 of 11 (225 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

[ Edited ]

does not work for me. Can someone from Sony please reply on this issue?

 

I did these things and the device still can't pair with my Mac on USB:

- reset device

- hard reset device

- remove and re-install Digital App

 

What can go wrong with USB connection?

 

This is the screenshot of the digital app and the connection window 

 

https://www.dropbox.com/s/i7lqrww1d6p0muw/2017-07-14_11-00-37.png?dl=0

Enthusiast
Posts: 2
Registered: ‎07-20-2017
Message 9 of 11 (63 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

You might want to try this: connect the device, delete DPT-RP1 in the network setting, then reconnect.

Apprentice
Posts: 7
Registered: ‎06-22-2017
Message 10 of 11 (33 Views)

Re: DPT-RP1 does not pair with Digital paper app on Mac

[ Edited ]

thanks for your suggestion. I tried that, still does not work. It looks like the device tries to establish a connection to the DPT-RP1 adapter but it couldn't so it then resolved to a self assigned IP 169.x.x.x.

 

I'm thinking of manually configure that to see if it works.Could you please share the connection info AFTER you connected to the cable? Such as IP, Netmask, DNS, Gateway? Much thanks.

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