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Enthusiast
Posts: 3
Registered: ‎07-25-2017
Message 1 of 7 (1,676 Views)

DPT-RP1 part of the screen not available

Anyone have this issue?
Part of the screen is covere by the "screen saver" . Is responsive but I cant see what is written. See the Image below.
http://imgur.com/a/37LEG

I tried restart, reset settings but no improvement.
Any advice?
Sony Employee
Sony Employee
Posts: 56
Registered: ‎11-12-2012
Message 2 of 7 (1,576 Views)

Re: DPT-RP1 part of the screen not available

Press the RESET button (at the top of the device).  If that doesn't work, initialize the device (after 1st copying/backing up all your data to your computer) => SETTINGS > INITIALIZE DIGITAL PAPER.

Enthusiast
Posts: 3
Registered: ‎07-25-2017
Message 3 of 7 (1,536 Views)

Re: DPT-RP1 part of the screen not available

Thank you for your reply bck,

I already tried both options (reset and initialize) before posting here. Unfortunately the issue still persist.

Worth to mention that the device screen is responsive, for example I can press the Yes to confirm turning off or reset, by intuiting where the button is located as I can see only the part of the screen where I wrote (in my screenshot from prevoius post).

 

Is there any other kind of hard reset or a way to remove that "screensaver" or whatever it is?

Highlighted
Sony Employee
Sony Employee
Posts: 56
Registered: ‎11-12-2012
Message 4 of 7 (1,525 Views)

Re: DPT-RP1 part of the screen not available

Can you please post a video of it re-starting/re-booting?

Enthusiast
Posts: 3
Registered: ‎07-25-2017
Message 5 of 7 (1,523 Views)

Re: DPT-RP1 part of the screen not available

Please find the below

 

Part 1 - writing and shutting off: https://youtu.be/NwcSaMs2g-Q

 

Part 2 - starting:  https://youtu.be/S401V9jtF6I

 

Sorry for the quality, I didnt had good light.

Sony Employee
Sony Employee
Posts: 56
Registered: ‎11-12-2012
Message 6 of 7 (1,519 Views)

Re: DPT-RP1 part of the screen not available

Thank you!  Please contact Sony Customer Service at 1-239-245-6320 for further assistance.

Enthusiast
Posts: 9
Registered: ‎01-15-2018
Message 7 of 7 (38 Views)

Re: DPT-RP1 part of the screen not available

I've seen this before on the kindles. The screen is damaged. 

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