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Specialist
Posts: 20
Registered: ‎08-25-2017
Message 1 of 8 (313 Views)

Major issue: Digital Paper App no longer syncs with local OneDrive folders since FCU

It appears that a change made to the OneDrive app with the Windows 10 Fall Creators Update has caused the DPA to stop working right. I can no longer set a local OneDrive folder as the sync folder, and existing sync rules to OneDrive folders now give errors. Please test and update the DP app asap.

 

Related (the same?) issue reported here.

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Specialist
Posts: 20
Registered: ‎08-25-2017
Message 2 of 8 (265 Views)

Re: Major issue: Digital Paper App no longer syncs with local OneDrive folders since FCU

This is still not working. One thing I tried was disabling auto startup of OneDrive, which I assumed would make the folders look like ordinary Windows Folders. Unfortunately that didn't help. 

 

Apart from really needing this fixed ASAP, I'm curious how this could have broken. As far as I understood, the new OneDrive implementation should make handling OneDrive files more transparent, as in 'app don't need to do anything special to work with local or remote OneDrive files since they all behave the same way'. Apparently not!

 

Has anyone found a workaround, does anyone have an idea what went wrong, and most importantly, can a Sony rep please respond here? A workflow that is supposed to be possible (even described by Sony in the product info) is currently completely broken.

Sony Employee
Sony Employee
Posts: 55
Registered: ‎11-12-2012
Message 3 of 8 (245 Views)

Re: Major issue: Digital Paper App no longer syncs with local OneDrive folders since FCU

Joe920,

 

I'm not able to replicate your issue/problem: auto sync to DPT-RP1 with a locally stored OneDrive folder is working on my Windows 10 PC with Fall Creators Update.

 

Perhaps the Windows update on your PC needs to be refreshed/confirmed.

Note: Apparently the initial roll out of FCU had some issues with OneDrive, ref http://www.techradar.com/news/windows-10-fall-creators-update-is-missing-a-big-onedrive-feature

Specialist
Posts: 20
Registered: ‎08-25-2017
Message 4 of 8 (226 Views)

Re: Major issue: Digital Paper App no longer syncs with local OneDrive folders since FCU

[ Edited ]

bck wrote:

I'm not able to replicate your issue/problem: auto sync to DPT-RP1 with a locally stored OneDrive folder is working on my Windows 10 PC with Fall Creators Update.


Thanks for checking! Without making any changes other than running all recent MS patches, the DPA still has issues: it's not able to sync recently annotated files back to the OneDrive folder. 

 

When you tested, did you annotate a file and try to use Sync to get it back on OneDrive? After further testing, this is the part that fails. It's quick to check: add a PDF to OneDrive, hit Sync in DPA. This works fine for me. Then make a small annotation on the new file, close it by opening some random other PDF (not sure if this step is necessary), and hit Sync again. For me DPA fails to sync the modified file back. 

 

I can successfully drag and drop the modified file to the desktop, and if I remove the original I can even drag and drop the modified back into the sync folder. Maybe the sync process is no longer authorized to overwrite files on the computer? 

 

I hope you can reproduce the problem on your end, thanks again for looking into this.

 

Sony Employee
Sony Employee
Posts: 55
Registered: ‎11-12-2012
Message 5 of 8 (198 Views)

Re: Major issue: Digital Paper App no longer syncs with local OneDrive folders since FCU

Bad news (for you)...

I closely followed your suggested steps and everything works fine => still no problems syncing with OneDrive (both directions)! 

 

Perhaps someone else viewing this post can try as well, to get another datapoint...

Specialist
Posts: 20
Registered: ‎08-25-2017
Message 6 of 8 (191 Views)

Re: Major issue: Digital Paper App no longer syncs with local OneDrive folders since FCU


bck wrote:

Bad news (for you)...

I closely followed your suggested steps and everything works fine => still no problems syncing with OneDrive (both directions)! 

 

Perhaps someone else viewing this post can try as well, to get another datapoint...


Shucks, why do I have to be unique.. I really do appreciate the responses though! Is there a list of error codes for the DPT by the way? Me and two other users run into long error codes, but with no way of finding out what they mean. It would be great if you could point us to explanations the various error codes.

 

Also, is there a logging option for the DPA? That way I could perhaps share log files to see what's happening. 

Enthusiast
Posts: 2
Registered: ‎11-17-2017
Message 7 of 8 (144 Views)

Re: Major issue: Digital Paper App no longer syncs with local OneDrive folders since FCU

Joe920

- I had the same problem, and I think I found the cause and the solution.

1.) Symptoms:
a. When trying to sync your folder you get a message box that tells you that the sync process was aborted due to an error.
b. The message in the box is usually accompanied by any of these two codes: 17-0000-0000 or 15-0000-0000. (I am typing this by memory, so it may be a little different. Feel free to correct me on this.)
c. In some cases, you may obtain a message telling you that the sync process proceeded, but with few errors. This message doesn't come in a message box; instead, it is displayed in the lower bar of the Digital Paper App. When you click on it (or on the message next to the sync icon at the top of the app,) it shows you a box containing two lists: the synced files, and the failed-to-sync files.
Note: in my case, I was only obtaining a, and b. When correcting the problem I obtained only c. Which required an additional step to solve. see below.


2.) Diagnosis
- This is caused by the new Windows 10 iteration messing up with the OneDrive settings. You had you preferred settings the way you wanted and Windows 10 FCU just changed to what its programmers thought it was the best for you. That, of course, wasn't the best for you.


3.) Solution (This becomes a very risky process at some point. Be cautious. Do it at your own risk.)
i. Don't call Sony support. They don't know how to solve this issue even though they think they do. Because, of course they don't know (it is a Windows issue and a Sony Digital Paper App issue too.)
ii. Back up your files in the DPT- RP1 to a secure place in your PC or Laptop disk. Don't save it on OneDrive; it will not work at this point. In this way, you can keep any non-synced file as is in your DPT-RP1 so you can keep those changes and restore them later when the sync process works again. You can do this by clicking on the "Transfer Documents" icon. Transfer the files on the DPT-RP1 to your PC.
iii. Make sure you have all your files backed up on your PC. Check again, just in case!
iv. Uninstall the Digital Paper App.
v. Restart your computer.
v. Right-click on the OneDrive icon (on the Windows 10 task bar) and click on settings.
vi. In the first tab, on Files On-Demand, de-select "save space and download files as you use them." Here is your problem!
vii. Make sure that this setting is not checked (unchecked). This will solve the issue. Again, just in case.
viii. Click OK to save the settings.
ix. In your DPT-RP1 go to Settings.
WARNING! Do this very carfully and paying attention.
WARNING! This will delete ALL YOUR FILES and settings in the DPT-RP1
and restore the device to factory defaults.
x. In System Settings tap Initialize Digital Paper. Follow the procedure.
xii. While the DPT-RP1 is re-initializing, re-install the Digital Paper App on your PC.
xiii. Follow the set-up steps required for the DPT-RP1.
xiv. Re-connect your DPT-RP1 to your Digital Paper App (Follow all the procedures required by the DPT-RP1's manual. You need a USB cable for this part.)
xv. Set your sync folder in the Digital Paper App. Link it to the OneDrive folder you had set up before.
xvi. SYNC! It should work with OneDrive now.

Notes:
- In some cases you may need to repeat these procedures if it doesn't work at first.
- I found that in one instance I could sync, but I was obtaining error c. (See above). In this case I had to perform the whole procedure as described here again, making sure that PC and DPT-RP1 were complete strangers to each other as when the DPT-RP1 was taken out of its retail box.

I hope this helps.

Specialist
Posts: 20
Registered: ‎08-25-2017
Message 8 of 8 (138 Views)

Re: Major issue: Digital Paper App no longer syncs with local OneDrive folders since FCU


bfReader wrote:

- I had the same problem, and I think I found the cause and the solution.


Awesome, thanks for helping out!! I makes sense that a change in OneDrive did it, but I forgot that they added the 'on demand mode'. I hope that with your description, the devs at Sony can update the Digital Paper App so that it can deal with both settings. 

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