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Enthusiast
Posts: 1
Registered: ‎10-04-2017
Message 1 of 2 (242 Views)

Sony Dpt-rp1 - Forgot password

Hi All

 

 

Sorry, I forgot my password for my digital paper DPT-RP1.

 

I tried to press reset but still back to the log-in screen.

 

Would appreciate if you could advise how to overcome this password problem.

 

Please help.  Thanks.

Moderator
Posts: 3,352
Registered: ‎01-16-2015
Message 2 of 2 (180 Views)

Re: Sony Dpt-rp1 - Forgot password

Hi Garyn,

 

Welcome to Sony Community!

 

To enable the Screen Lock function on your DPT-RP1 Digital Paper System, you must enter a password.

If you forget your password, send your device to the Sony support center to be unlocked.

 

Note: Password reset or unlock will return your device to factory default settings, which will delete all of your documents.

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,
Jen
 
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