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Enthusiast
Posts: 4
Registered: ‎07-26-2017
Message 1 of 3 (415 Views)

Unable to install Digital Paper App

I watched the video of DPT-RP1 INITIALIZATION & SETUP, but my computer cannot jump to the screen as shown on video at 2:12 (Welcome to the Digital Paper App Installer), therefore cannnot continue. Please help!

 

My computer is Asus UX305, Windows 10 64 bit, and I am sure I downloaded the correct .exe file.

Enthusiast
Posts: 4
Registered: ‎07-26-2017
Message 2 of 3 (159 Views)

Re: Unable to install Digital Paper App

Hi,

 

Can someone help with this issue please?

Apprentice
Posts: 19
Registered: ‎07-21-2017
Message 3 of 3 (110 Views)

Re: Unable to install Digital Paper App

@dbsbookg, sorry to have heard your problem with initial setup, but here goes a few things that got my device up and running:

 

1. *Start* the APP (on your Windows machine)

 

2. Connect the DPT device, through a USB *data* cable, to your laptop. [USB cable is necesary, and make sure that you are using a USB cable that does more than charging.]

 

Let me know if you have done all these, and still unable to see anything interesting.

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