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Enthusiast
Posts: 6
Registered: ‎09-23-2017
Message 1 of 5 (1,514 Views)

Remote control fiasco

All you get on this forum is canned answers, no satisfaction. If I cant get help replacing a defective remote control, forget trying to get help with a serious problem. Simple explanation is, they do not care.

Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 2 of 5 (1,508 Views)

Re: Remote control fiasco

Hi sonneberg, let me send you a private message. Regards, Ella

Enthusiast
Posts: 6
Registered: ‎09-23-2017
Message 3 of 5 (1,499 Views)

Re: Remote control fiasco

How about just sending me a remote?
Enthusiast
Posts: 6
Registered: ‎09-23-2017
Message 4 of 5 (1,497 Views)

Re: Remote control fiasco

Ella

 

After speaking for 15 minutes with level 1, I was transferred to level 2, after being put on hold for 22 minutes, I hung up. Sony really cares huh?

Enthusiast
Posts: 6
Registered: ‎09-23-2017
Message 5 of 5 (1,490 Views)

Re: Remote control fiasco

Here is Sony's help with a defective remote:

 

Please perform these steps:

1.Remove batteries from remote

2.press each and every button on the remote twice

3.Reinsert batteries.

 

Tell me this isn't hilarious.

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