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Rookie
Posts: 2
Registered: ‎08-18-2014
Message 11 of 25 (8,895 Views)

Re: Amazon Instant Video

Same gray screen  boat, KDL-70W830B.  Moderator? 

Apprentice
Posts: 7
Registered: ‎08-17-2014
Message 12 of 25 (8,890 Views)

Re: Amazon Instant Video

Yes, this is precisely the same grey screen I get! What happened to our AIV?
Rookie
Posts: 1
Registered: ‎08-18-2014
Message 13 of 25 (8,880 Views)

Re: Amazon Instant Video

Had the same problem with AIV -- just a blank gray screen.

 

Solution:

  • Go to your Amazon Instant Video (AIV) Settings: https://www.amazon.com/gp/video/settings
  • Find your Sony TV and Deregister
  • Power off your Sony and should unplug/plug back AC power to cause it to forget what it knows about AIV
  • Click on AIV app
  • Should now tell you your TV is no longer registered and give you new opportunity to do so
  • Works after re-registering!

 

--HTH

Apprentice
Posts: 7
Registered: ‎08-17-2014
Message 14 of 25 (8,868 Views)

Re: Amazon Instant Video

Thank you! I will try this tonight when I get home. My fingers are crossed and I truly hope this works...I will let you know tomorrow! Thanks again!
Apprentice
Posts: 7
Registered: ‎08-17-2014
Message 15 of 25 (8,847 Views)

Re: Amazon Instant Video

Great job, works perfectly again! Don't know how you figured this out, but THANK YOU!
Rookie
Posts: 2
Registered: ‎08-18-2014
Message 16 of 25 (8,806 Views)

Re: Amazon Instant Video

Thanks!  Worked for me as well.  Woman Very Happy

Enthusiast
Posts: 7
Registered: ‎09-10-2014
Message 17 of 25 (8,530 Views)

Re: Amazon Instant Video

I tried the URL you provided, but the KDL-55W900 is not listed as a model under the list on the page.  Any suggestions.

 

Regards, Dan

 

Apprentice
Posts: 7
Registered: ‎08-17-2014
Message 18 of 25 (8,522 Views)

Re: Amazon Instant Video

Dan, Scroll all the way down the Amazon page till you get to REGISTERED DEVICES. I have 7 devices listed there and the one I deregistered was labeled: "Sony TV (Robert's SonyTV)" It did not list my TV model number, only that name. If you find that, hit 'deregister' and then follow the rest of the directions provided in this thread.
Enthusiast
Posts: 7
Registered: ‎09-10-2014
Message 19 of 25 (8,514 Views)

Re: Amazon Instant Video

Robbll,

 

Thanks much.  I was successful in registering my TV using the internet.

 

Regards, Dan

 

Apprentice
Posts: 7
Registered: ‎08-17-2014
Message 20 of 25 (8,512 Views)

Re: Amazon Instant Video

Glad to hear that, Dan. Thanks for letting me know!

Robb

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