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Rookie
Posts: 1
Registered: ‎03-20-2017
Message 1 of 2 (273 Views)

Apps stopped working

My apps suddenly stopped working. Internet conection is fine, latest updates.
Moderator
Posts: 274
Registered: ‎02-02-2017
Message 2 of 2 (231 Views)

Re: Apps stopped working

[ Edited ]

Hi Jen248,

 

Welcome and thank you for considering the SONY Community!

 

May we have the exact model number of your TV? For the meantime, here are the recommended steps to isolate the issue with the apps:

 

  1. Test the Internet connection with a different device, such as a computer, to verify if Internet access is available.

    NOTE: If necessary, contact your Internet Service Provider (ISP) for assistance with re-establishing or activating an Internet connection.

  2. Confirm that an active Internet connection has been established using a wired or wireless connection.

    NOTES:

    • Some routers have a WMM setting that can help control the streaming video. If using a wireless connection, contact the router manufacturer for assistance on changing the WMM setting to help control latency and jitter when transmitting multimedia over a wireless connection.
    • If using a wireless gaming adapter for connection, make sure it is set up properly.
  3. Make sure the device has the latest system software update installed. This can either be done from the Settings menu of the device (recommended) or download the software update and installation instructions from eSupport web site. Software and driver updates for your Sony product are available online.
  4. Test if the error message only appears when accessing one particular online service or content.

    NOTE: If the error only occurs when trying to access one particular online website or service, then that particular site may be temporarily down for maintenance purposes. In these rare cases, re-attempt to access the desired online content at a later time.

  5. Reset the cable modem or router by unplugging the power cord from the electrical outlet for one minute.
  6. This issue may be resolved by refreshing the Internet content.

    Follow the steps below to try the Refresh Internet Content, Update List or Update Services operations.

    IMPORTANT: This step is not necessary on an Android TV™.

    The list of Internet applications may change after an update to the device. The list may also need to be updated or refreshed if it has been a while since you have used the Internet features on the device.

    NOTE: For devices other than the Android TV, the issue may be resolved by refreshing the Internet content.

    • Follow these steps to Refresh Internet Content.
      1. Using the supplied remote, press the HOME button.
      2. Select Settings.

        NOTE: The next steps will vary slightly depending on the model being used. Refer to the operations guide or i-Manual for model specific information. Manuals, Specifications and Warranty information for your Sony product is available online.

      3. Select either Setup or Network.
      4. Select Refresh Internet Content.
    • Follow these steps to Update List.
      1. Using the supplied remote, press the HOME button.
      2. Select the VIDEO icon.
      3. Press the OPTIONS button.
      4. Select Update List.
    • To do an Update Services on Blu-ray Disc® players
      • Select Update Services on the Home screen.
  7. Change the Primary Domain Name Server (DNS) to a Public DNS 8.8.8.8., and the Secondary DNS to 8.8.4.4. in the Network Setup menu
  8. Reset the device to the factory default settings.

    NOTE: It may take up to 3 attempts for a full reset to occur.

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/locale-selector?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

~Ralph

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