03-22-2017 02:28 PM - last edited on 03-23-2017 09:03 AM by ErinC
Welcome and thank you for considering the SONY Community!
May we have the exact model number of your TV? For the meantime, here are the recommended steps to isolate the issue with the apps:
NOTE: If necessary, contact your Internet Service Provider (ISP) for assistance with re-establishing or activating an Internet connection.
NOTE: If the error only occurs when trying to access one particular online website or service, then that particular site may be temporarily down for maintenance purposes. In these rare cases, re-attempt to access the desired online content at a later time.
This issue may be resolved by refreshing the Internet content.
Follow the steps below to try the Refresh Internet Content, Update List or Update Services operations.
IMPORTANT: This step is not necessary on an Android TV™.
The list of Internet applications may change after an update to the device. The list may also need to be updated or refreshed if it has been a while since you have used the Internet features on the device.
NOTE: For devices other than the Android TV, the issue may be resolved by refreshing the Internet content.
NOTE: The next steps will vary slightly depending on the model being used. Refer to the operations guide or i-Manual for model specific information. Manuals, Specifications and Warranty information for your Sony product is available online.
NOTE: It may take up to 3 attempts for a full reset to occur.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/locale-selector?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.