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Moderator
Posts: 590
Registered: ‎11-04-2016
Message 51 of 54 (351 Views)

Re: Bravia - Netflix occasionally kicks me back to tv when starting movie or show

Hi Schusslerdr,

 

Welcome and thank you for considering the SONY Community!

 

our apologies for the inconvenience. Make sure that Netflix application is updated. 

 

Follow the steps below to update the app.

  1. Using the supplied remote, press the HOME button.
  2. Select Apps.
  3. Select the Google Play store app.
  4. On the Google Play store, select My Apps.
  5. From the list of My Apps, search for the Netflix app.
  6. Select the Netflix app.
  7. Select Update.
  8. Reboot your TV after updateing the app.

 

Hope this would help.

 

Regards,

~Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 7
Registered: ‎09-18-2013
Message 52 of 54 (338 Views)

Re: Bravia - Netflix occasionally kicks me back to tv when starting movie or show

EricC - your suggestion to update the Netflix app via the Google Play app is not an option. I do not have an Android tv.

 

Back when the TV was new Netflix verified the version of Netflix that was installed and said it was an older version that needed to be updated. I called Sony support and they advised me that it is not possible to update the Netflix app (or any of the other apps either).

 

If you know of another way to update the app, please let let me know.

 

Thanks

Enthusiast
Posts: 13
Registered: ‎10-27-2015
Message 53 of 54 (319 Views)

Re: Bravia - Netflix occasionally kicks me back to tv when starting movie or show

There is no hope that Sony will ever fix their defective design and inferior products and services!  I have been attempting to get this Netflix issue resolved for 2 years, but to no avail.  Give up.  

Highlighted
Moderator
Posts: 3,973
Registered: ‎03-12-2015
Message 54 of 54 (232 Views)

Re: Bravia - Netflix occasionally kicks me back to tv when starting movie or show

 

Hi, Sony Community! 

 

Welcome and thank you for your messages! 

 

Make sure the TV runs the latest software version. Updating the TV to the latest software allows you to access the newest features and fixes specific problems: https://us.en.kb.sony.com/app/answers/detail/a_id/40952/

 

To further isolate this Netflix issue, we recommend following the troubleshooting steps here: https://us.en.kb.sony.com/app/answers/detail/a_id/55501/

 

Best regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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