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Apprentice
Posts: 19
Registered: ‎02-17-2013
Message 1 of 3 (67,358 Views)
Accepted Solution

HOW DO I GET YOUTUBE ON MY SMART TV?

 

 

 

I have a new smart TV, Sony 46EX645.  I can access SEN, Yahoo, Netflix and other sites.  However, when I try to play anything on YouTube, I just get a black picture.  I've tried to log in several times with no success.  By contrast, my Sony Blu-Ray player, BDP-S590, plays YouTube just fine, with no log in required.  So, how can I get YouTube videos on my so-called Smart TV?

 

Thanks for your help.

 

Expert
Posts: 59
Registered: ‎02-14-2013
Message 2 of 3 (67,337 Views)

Re: HOW DO I GET YOUTUBE ON MY SMART TV?

[ Edited ]

Hi,

 

Try installing the latest firmware update in the TV and check.

 

http://esupport.sony.com/US/perl/swu-download.pl?upd_id=8418&os_id=99&mdl=KDL46EX645

 

If it does not resolve the issue try factory resetting the TV.

 

https://us.en.kb.sony.com/app/answers/detail/a_id/42994

 

Regards,

Jeevan

Apprentice
Posts: 19
Registered: ‎02-17-2013
Message 3 of 3 (67,314 Views)

Re: HOW DO I GET YOUTUBE ON MY SMART TV?

Thanks for your quick response.  However, I find it very surprising that a brand new TV, purchased only a few weeks ago, should require such an elaborate fix - and a fix that could result in damage to the TV.   I think I'll take a pass on this.

 

By the way, I see that a poster after me, sarav_cit, has the same problem and that you're continuing to work on the solution.

 

Thanks

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