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Rookie
Posts: 1
Registered: ‎07-27-2017
Message 11 of 21 (1,939 Views)

Re: How do I disable the Samba TV Service on my TV?

I have done thus ie forced stop and disable however every time I switch the TV on the app has re-enabled somehow!? How can I permanently delete this most unwelcome intrusion?
Rookie
Posts: 1
Registered: ‎08-10-2017
Message 12 of 21 (1,702 Views)

Re: How do I disable the Samba TV Service on my TV?

Hi there

 

New to this site but I have a similar question to the one above in this thread (hope you don't mind me adding to this thread?).

 

I have a new Sony Bravia tv and at every power on, I get asked if I want to install Samba.  I use Amazon and have read that Amazon will not work if I install Samba.  I have gone through the process of disabling Samba (as detailed in page 1 of this thread) but it did not work and my tv still keeps asking me if I want to install Samba.  So every time I turn the tv on, I have to select "Later" before I can see the screen fully.

 

Is there a way I can stop this message from appearing every time I power on?  I do not want to install it, I just want it to go away!

 

Can anyone out there help me please?

 

Thank you.

Moderator
Posts: 1,330
Registered: ‎11-04-2016
Message 13 of 21 (1,568 Views)

Re: How do I disable the Samba TV Service on my TV?

Hi Neil67,

 

Thank you for visiting the SONY Community!

 

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America, Latin America, and Asia Pacific. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Specialist
Posts: 21
Registered: ‎04-09-2017
Message 14 of 21 (1,057 Views)

Re: How do I disable the Samba TV Service on my TV?

I have the exact problem as Neil67 with my 6 month old 75XBR940E, and I'm in USA so maybe you can answer me. I have posted elsewhere the problems I have had with my TV spontaneously powering on. I finally solved that by the annoying process of a factory reset. (Aside: why doesn't Sony provide for settings to be backed up to the flash drive?) I suspect Samba was the cause of that problem. I did the force stop and disabled the app in settings, yet like Neil67 it still asks me on power up if I want to set up Sambs, so I select 'Later". There must be some way to stop this. My only workaround is to not turn the tv off and just mute the screen when not watching. But that's a waste of electricity and should not be necessary. I have been a loyal Sony customer for years, but despite the great picture quality of my TV, these other issues are severely testing that loyalty.

Moderator
Posts: 1,330
Registered: ‎11-04-2016
Message 15 of 21 (917 Views)

Re: How do I disable the Samba TV Service on my TV?

Hi Mrbb2000,

 

Welcome to the SONY Community!

 

We can understand where you coming from and our apologies for the inconvenience this may have caused. Below are the steps to disable or to turn off the Samba TV.

 

Follow the steps below to disable the Samba Interactive TV function:

For Android TV™

  1. Power on your TV.
  2. On the supplied remote control, press the HOME button.
  3. Select Settings.
  4. Select System Preferences.
  5. Under System Preferences, select Interactive TV settings.
  6. Select Disable.

     

    Note: If Interactive TV settings don't appear under the System Preferences category, perform a power reset, and then follow the steps below.

     

  1. On the supplied remote control, press the HOME button.
  2. Select Settings.
  3. Under the Settings, select TV.
  4. Under the TV category, select Apps.
  5. Select System apps.
  6. Select Samba System Manager.
  7. Select Forced Stop.
  8. Select Yes.
  9. Select Disable.
  10. Select Yes.

For Other TVs

  1. Power on the TV.
  2. On the supplied remote control, press the HOME button.
  3. Select Settings.
  4. Select Network.
  5. Select Samba Interactive TV.
  6. Select Samba Interactive TV: ON.
  7. Select Disable.

 

Best regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 2
Registered: ‎09-02-2017
Message 16 of 21 (767 Views)

Re: How do I disable the Samba TV Service on my TV?

There is no Dx800eISABLE option on my Sony xbr55, the message just started popping up a week ago. TV is 2 months old. HELP!!!!!!!!!!!!!!!!

Specialist
Posts: 21
Registered: ‎04-09-2017
Message 17 of 21 (703 Views)

Re: How do I disable the Samba TV Service on my TV?

I have performed all the recommended steps. Even with the Samba interactive manager disabled, it still pops up on startup askng me to configure it. Sony you need to address this in a more meaningful way.

Moderator
Posts: 1,330
Registered: ‎11-04-2016
Message 18 of 21 (530 Views)

Re: How do I disable the Samba TV Service on my TV?

Hi Mrbb2000,

 

Welcome to the SONY Community!

 

Thank you for getting back to us. I'll send you a private message, please check your inbox.

 

Regards,

-Erin

Moderator
Posts: 1,330
Registered: ‎11-04-2016
Message 19 of 21 (527 Views)

Re: How do I disable the Samba TV Service on my TV?

Hi Stayabji,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry for the inconvenience. Can you provide us the exact model number of your TV and the error message that pops up on the screen? If you are experiencing an error with Samba TV and the above step did not fix the issue, try performing a reset

 

 

Best regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 2
Registered: ‎09-02-2017
Message 20 of 21 (461 Views)

Re: How do I disable the Samba TV Service on my TV?

My Sony model is:

Sony   Sony XBR55X800E

 

The message that pops up each time I use the TV is 

 

Sambra Interactive TV is available

Start the setup with your TV remote control

 

With the options - Setup Now and Setup Later

 

Nothing happens after selecting these options and the message is repeated next time the TV is switched on.

 

Went thru the recommendations to disable the Sambra, but none of the options suggested works. This is really annoying.

 

Thanks in advance for a solution.

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