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Rookie
Posts: 2
Registered: ‎03-10-2017
Message 1 of 3 (293 Views)

KD-65x7500d app store & youtube not working

So haveing issues with the network connection with this tv (KD-65x7500d).

 

originally the app store and youtube worked with the network, now it doesn't.

 

Netflix and numerous other apps work fine the same modem is still being used.

 

when loading youtube/app store an error says not connected to the network.

although the tv says it is. I've tried both wireless and wired and 2 different modems same issue.

 

any idea why, or how to fix it.

 

Thanks

 

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Moderator
Posts: 4,250
Registered: ‎03-12-2015
Message 2 of 3 (254 Views)

Re: KD-65x7500d app store & youtube not working

 

Hi, Duncan4000

 

Thank you for visiting Sony Community! 

 

Make sure the firmware of the TV is updated. Updating the TV to the latest software allows you to access the newest features and fixes specific problems. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

Rookie
Posts: 2
Registered: ‎03-10-2017
Message 3 of 3 (246 Views)

Re: KD-65x7500d app store & youtube not working

Hi Vincent,

 

The firmware is updated to latest version. 

 

The local support is open 9-5 Monday to Friday. same hours I work. so this is the only support help available to me. 

 

any other guidance you could provide?

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