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Enthusiast
Posts: 4
Registered: ‎05-31-2017
Message 1 of 6 (2,086 Views)
Accepted Solution

No more 5.1 Audio in Netflix after Marshmallow update

Hi there!

 

My TV is KDL-55W800C, optical connection to my home theater.

Netflix does not show anymore English 5.1 in its audio setting after the update.

Movie titles should show <title> HD 5.1 but not showing anymore so audio output to my home theater is stereo. There is no issue if I watch cable TV, audio output is 5.1.

Netflix was working fine before the update, showing English 5.1 in audio setting and 5.1 in the movie title and audio output is 5.1. These disappeared after the update, it's like being installed in a phone or tablet. 

Settings > Sound > Digital audio out is Auto 1

 

I tried the following with no success

1. uninstalled Netflix updates

2. clear data and cache of Netflix

3. set speaker back to tv speaker then back to system.

4. contacted sony support and they remotely checked my TV

5. Tried different Digital audio out setting

 

If I can rollback the update to Marshmallow, I'll do it.

 

Any idea how to resolve this?

 

Thanks

Moderator
Posts: 4,628
Registered: ‎03-12-2015
Message 2 of 6 (2,075 Views)

Re: No more 5.1 Audio in Netflix after Marshmallow update

 

Hi, Boldventure

 

Welcome to Sony Community! 

 

Were there physical changes on the setup before this issue started? Check again and make sure nothing is connected to the Audio Out/ HP Jack on the TV. 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Enthusiast
Posts: 4
Registered: ‎05-31-2017
Message 3 of 6 (2,070 Views)

Re: No more 5.1 Audio in Netflix after Marshmallow update

No physical changes, same setup before the update.

if due to TV settings then 5.1 should not work also for cable tv

Thanks
Moderator
Posts: 4,628
Registered: ‎03-12-2015
Message 4 of 6 (2,054 Views)

Re: No more 5.1 Audio in Netflix after Marshmallow update

 

Hi, Boldventure

 

Please check your Community inbox. I just sent you a private message. 

 

Regards,

 

Vincent 

Enthusiast
Posts: 4
Registered: ‎05-31-2017
Message 5 of 6 (2,047 Views)

Re: No more 5.1 Audio in Netflix after Marshmallow update

There was an extension audio cable but no headphone connected to it. I removed it and now 5.1 is back on Netflix.

Before the update last week, the extension audio cable was alway connected to it and no issue with 5.1 in Netflix

 

Thank you very much

Moderator
Posts: 4,628
Registered: ‎03-12-2015
Message 6 of 6 (2,043 Views)

Re: No more 5.1 Audio in Netflix after Marshmallow update

 

That's great to hear, Boldventure

 

You're welcome and thanks for the update. 

 

Regards,

 

Vincent 

 

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