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Specialist
Posts: 39
Registered: ‎07-07-2017
Message 1 of 9 (769 Views)

Will sony 4k Ultra app get 5.1 support/update?

I am dying to give these guys my money to watch 4k movies, but i just can't justify paying $8 gor a rental with no surround sound. It's not 1996. Any decent service should have 5.1. People who have 4k TVs and stream movies are looking for a premium home theater experience. Any talk of getting this service updated?
Enthusiast
Posts: 51
Registered: ‎04-09-2017
Message 2 of 9 (506 Views)

Re: Will sony 4k Ultra app get 5.1 support/update?

I can't even get 5.1 on the Amazon Prime app. GEEZ!
Enthusiast
Posts: 51
Registered: ‎04-09-2017
Message 3 of 9 (505 Views)

Re: Will sony 4k Ultra app get 5.1 support/update?

They need some serious work on these tvs.
Moderator
Posts: 1,330
Registered: ‎11-04-2016
Message 4 of 9 (441 Views)

Re: Will sony 4k Ultra app get 5.1 support/update?

Hi Todd1010,

 

Welcome and thank you for considering the SONY Community!

 

In order to play movies and TV shows using the Amazon app on an Android TV, follow the steps below.

 

  1. Make sure that you have the latest system software update installed. Go to Drivers and Software.
  2. Make sure that the movie or show that you are attempting to watch supports 5.1 audio.

    NOTE: Amazon Video Quality & Formats (HD, UHD, HDR) information.

  3. Make sure that the TV is connected to an audio receiver or home theater system that supports 5. 1 audio and select the appropriate settings.

 

Best regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 51
Registered: ‎04-09-2017
Message 5 of 9 (432 Views)

Re: Will sony 4k Ultra app get 5.1 support/update?

Erin,

You clearly did not read or understand the issue.
Expert
Posts: 174
Registered: ‎04-14-2017
Message 6 of 9 (411 Views)

Re: Will sony 4k Ultra app get 5.1 support/update?

Playing a preview of a movie in the Sony Ultra app shows dolby digital 51. on my receiver.   TV is an xbr55x900e, connected via ARC,  digital audio out setting is auto 1.

Specialist
Posts: 39
Registered: ‎07-07-2017
Message 7 of 9 (243 Views)

Re: Will sony 4k Ultra app get 5.1 support/update?

I'm confused. When i first checked out this app i watched previews/extended previews for like 4 different new releases, and they all showed 2 channel audio on my receiver. I did some reading online and found others complaining about the 2.0 audio with this app.

Then today i just started the preview of The Shallows, and it IS showing 5.1. I haven't changed any settings. Weird.
Enthusiast
Posts: 51
Registered: ‎04-09-2017
Message 8 of 9 (229 Views)

Re: Will sony 4k Ultra app get 5.1 support/update?

They had mine working last week with 5.1 on Amazon and Vudu but not Google videos.

However today when I turned in my tv the message popped up saying it was switching to tv speakers. Now I get no 5.1 on either now.

They escalated me up to 2nd or 3rd level support. Said I should receive a call back in 3-4 days.
Enthusiast
Posts: 17
Registered: ‎09-08-2017
Message 9 of 9 (32 Views)

Re: Will sony 4k Ultra app get 5.1 support/update?

 

 I love the way support is talking about Amazon video when the poster is asking about the Sony 4k Ultra app. Lol.

 

 

 I just got my Sony TV so didn't realize that the "Display" on the remote doesn't provide Audio information.

 

 Tried to check Audio info for the TV with my receiver but can't get the ARC to work yet. But that's another topic...

 

 

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