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Television - Apps & Widgets

Posts: 1
Registered: ‎11-12-2012
Accepted Solution

error code 5004

I'm getting an error code 5004 when trying to refresh internet content.

"configuration failed while connecting.
the service requested was not found.
the server returned with the following reference
code <5004>
select "network setup" to check your network settings. if you believe the error is resolved, select retry.

I select retry and get the same error. If I go to network setup and view network status, the connection method is 'wired', physical connection is OK and Internet access OK

I can connect to the network because I'm able to perform youtube searches, etc. I'm also able to ping my ip address from the network.

Any assistance is appreciated
Trusted Contributor
Posts: 1,497
Registered: ‎11-12-2012

Re: error code 5004

Thank you for your post and welcome to the User Discussion Forums.
Try the following steps. Power cycle all associated equipment’s (TV, Router, Modem, etc). Secondly, reset the Television to factory default settings. If issue persists after reset, contact our technical support team for further assistance: ... OR=CONTACT