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Enthusiast
Posts: 3
Registered: ‎03-05-2017
Message 131 of 155 (695 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

Wow. Finally!

Hope it works.

Im still waiting for the update for my model 50W805C in Brazil.

Share with us if the update works fine on your TV Smiley Happy

Thanks in advance!

Specialist
Posts: 29
Registered: ‎01-20-2017
Message 132 of 155 (652 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

Hi

 

This are the affected models according to these forums posts:

  • KDL-50W800C - SVPDTV15_UC-user 6.0.1 MMB29V.S4.3.709 release-keys.
  • KDL-50W805C
  • KDL-50W809C - 6.0.1  - PKG3.707.0120BRA - SVPDTV15_BR-user 6.0.1 MMB29V.S3 3.707 release-keys.
  • KDL-55W800C  - PKG3.709.0120NAA
  • KDL-55W808C
  • KDL-65W850C
  • KDL-75W850C
  • XBR-55X850C
  • XBR-55X850D

 

I just posted the info (no solution) about this bug on my blog.

 

Let's hope with the new update Sony's  fixed its Bug. I don't have that update yet so please report back, and post the Android release version and the TV model.

 

Regards

 

Enthusiast
Posts: 6
Registered: ‎02-27-2017
Message 133 of 155 (597 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

Sony released the update as advertised. The new version is available for download on the support website if you don't want to wait for your set to get the OTA pushed.

 

Here's the link for the 50w800c model:

https://esupport.sony.com/CA/p/model-home.pl?mdl=KDL50W800C&LOC=3#/downloadTab

 

New Version = PKG3.865.0136NAA

 

I will update tonight. Hopefully, this resolves the wifi/crash issue...

 

 

Specialist
Posts: 29
Registered: ‎01-20-2017
Message 134 of 155 (466 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

Please report back to know if the issue was solved.

 

In my case, I have the "KDL-50W809C" for Latin America/Brasil and the support page does not have an update yet.

 

Regards.

Enthusiast
Posts: 6
Registered: ‎02-27-2017
Message 135 of 155 (399 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

 

The TV did not find the update on my USB drive yesterday. I guess the drive was bad as nothing happened at all when I inserted it...

 

No Automatic Update poped-up either...

 

Will try again tonight.

 

Enthusiast
Posts: 11
Registered: ‎01-07-2017
Message 136 of 155 (331 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

I received the latest update from Sony on my TV and I am still seeing the same issues. These guys are clueless.
Enthusiast
Posts: 11
Registered: ‎01-07-2017
Message 137 of 155 (330 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

My TV model is the KDL-55W800C.
Moderator
Posts: 710
Registered: ‎11-04-2016
Message 138 of 155 (292 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

[ Edited ]

Hi All,

 

 

Welcome and thank you for considering the SONY Community!

 

We recommend to perform and make sure that the TV has the latest version installed to fix this issue.

 

Steps to Update the Software of Your TV
Software updates often improve performance and provide new features.

 

For Android TV™ models:

  • Check if updates are available for your TV.

    By default, the Automatic software download setting from your TV is turned ON. This means that as soon as an update is available for your device, it will start downloading automatically. If you turned this setting OFF, you will have to manually check if updates are available for your TV.

    • If you disagreed to the Sony privacy policy during the initial setup of the TV, automatic updates will be turned OFF.
    • Even if you revert that setting to ON, the TV will not receive software updates through the Internet - not until you agree to the Sony Privacy Policy. You can review and agree to the Sony Privacy Policy at any time by selecting Privacy Setting in the Help menu.

      image

    To check whether the Automatic software download setting is turned ON or OFF, or to manually check if a system firmware update is available, follow these steps:

    1. Press the HOME button on your remote control
    2. Scroll down to select the Settings menu.

      Help menu

    3. Select Help.

    4. In the Help menu, scroll down until you find System software update - Update the TV system software under System.

      Update menu

    5. Then, either use the Check for a system software update function or restore the Automatic software download setting to ON

    At that point, your TV will start browsing for updates and will offer to download them if any are available.

  • Download updates through the Internet directly.

    If an update is available for download, the procedure to download it will be the following:

    1. First, the TV will ask if you wish to proceed with the download and display the contents (new features, bug fixes, etc.) of the update.
    2. Select Yes to continue.

    NOTE: You can use your TV normally while it is downloading an update.

    Downloading updates and installing updates are two different processes.

  • How to install the software update.

    Once the TV finishes downloading an update, it will then ask if you wish to install it.

    Select OK to accept and start the installation. Alternatively, you can select Cancel, and proceed later with the installation of the update.

    IMPORTANT: Be advised that installing an update can take up to 30 minutes, a time during which you will not be able to use your television, and a screen with an update icon will be displayed.

    Update screen

    WARNING: There is a risk of hardware damage. During the installation of the update, do not press any buttons, power off the TV or disconnect it from the AC power outlet. Loss of power during the installation of the firmware update may cause the TV set to become unresponsive or require a repair.

    As soon as the installation of the update finishes, you can use your TV normally again.

  • Updating the software using a USB flash drive.

    If your TV doesn't have Internet access and/or you wish to do the update manually, you can do so using a USB flash drive, by downloading the update from the Sony eSupport website. Go to Drivers and Software.

    NOTE: The instructions for how to download the file to a USB device and install the updates on the TV are available through the Software and driver updates page.

NOTE: Additional information about the benefits of software updates is available.

 

Here is a link to the Drivers & Software Downloads section of the Sony eSupport website:

http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER

 

 

Best regards,

~Erin

 

If my post answers your question, please click the button below "Accept as Solution".

 

Enthusiast
Posts: 11
Registered: ‎01-07-2017
Message 139 of 155 (243 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

@Erin This new update doesn't resolve the issue. I got the update two days ago and today my TV started having the same power on issue again.
Specialist
Posts: 29
Registered: ‎01-20-2017
Message 140 of 155 (215 Views)

Re: After Marshmallow Update Dec 2016 KDL-55W800C non responsive overnight (idle) and requires power cycle to restart. Can an

Hi JasonL

 

Also confirm the Android release version that you have installed. Check it out and post it just to confirm.


Regards

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