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Enthusiast
Posts: 2
Registered: ‎05-12-2015
Message 1 of 15 (2,170 Views)

Amazon Alexa app not available for 55x850D tvs

The Alexa skill is not suport on the 55x850D sets.  For the 2016 only the following models are supported:

  • XBR-100Z9D
  • XBR-75Z9D
  • XBR-65Z9D
  • XBR-65X750D
  • XBR-55X700D
  • XBR-49X800D
  • XBR-49X700D

Once again Sony has let me down.  Why wasn't the 850D model series included?  Time to Boycott sony products

Moderator
Posts: 1,614
Registered: ‎11-04-2016
Message 2 of 15 (2,102 Views)

Re: Amazon Alexa app not available for 55x850D tvs

Hello Kingofsony,

 

Greetings and thank you for considering the SONY Community!

 

 

We appreciate bringing this up and we regret that the TV failed your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you.

 

 

Regards,

~Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 3
Registered: ‎10-29-2017
Message 3 of 15 (1,694 Views)

Re: Amazon Alexa app not available for 55x850D tvs

Erin

While you are at it please add 65xbr930D. It’s only 8 months old and already not supported at least for this. Does not make sense we get android tv updates. Please Please Please
Enthusiast
Posts: 1
Registered: ‎11-13-2017
Message 4 of 15 (1,496 Views)

Re: Amazon Alexa app not available for 55x850D tvs

Is the 55 x850D tv going to be updated to support the Amazon Echo?  Your response never answered the question.  If not, why not since it is a new Smart TV in the Sony lin?

Moderator
Posts: 1,614
Registered: ‎11-04-2016
Message 5 of 15 (1,465 Views)

Re: Amazon Alexa app not available for 55x850D tvs

Hi JerryS and MacP,

 

Thank you for considering the Sony Community!

 

We thank you for bringing this up. As of now, we do not have any information on hand regarding the software update that will cater the Amazon Alexa app for these TV models. We recommend visiting our website for any updates on your TV. 

 

 

Best regards,

-Erin

Enthusiast
Posts: 3
Registered: ‎11-21-2017
Message 6 of 15 (1,357 Views)

Re: Amazon Alexa app not available for 55x850D tvs

[ Edited ]

Are there any future plans to make this function available to 850D models. These are fairly new TVs and being an Android TV it shouldn't be that hard to make it available, given how similar the 750D and 850D models are. If 750D can have it why can't 850D? Please forward this to the concerned department.

Android Oreo is already getting old and we are still stuck on 6.0.1. That's too slow. Hope there is something in the pipeline for near future.

Bibek

Moderator
Posts: 273
Registered: ‎04-04-2017
Message 7 of 15 (1,173 Views)

Re: Amazon Alexa app not available for 55x850D tvs

he Hi Beebake,

 

Welcome to Sony Community!

 

We appreciate your time to share this feedback. Thank you for the inquiry. We are sorry to inform you that this television does not support Amazon Alexa App. You can check the supported models from this link. https://us.en.kb.sony.com/app/answers/detail/a_id/76414. We will forward this concern to the right department.


Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

Rookie
Posts: 1
Registered: ‎12-03-2017
Message 8 of 15 (1,050 Views)

Re: Amazon Alexa app not available for 55x850D tvs

come on sony..why only the d models work with alexa ....can we get that update on the C models...please dont just give me a list of compatible models..give us a explanation of why they can't be updated...or when they will be
Moderator
Posts: 1,614
Registered: ‎11-04-2016
Message 9 of 15 (978 Views)

Re: Amazon Alexa app not available for 55x850D tvs

Hi Edjr29,

 

 

Thank you for considering the SONY Community!

 

We are sorry for any inconvenience. Please be assured we take this very seriously and continuously strive to improve our products. As of now, we have no information if there will be an upcoming update for the C series that will cater the support for Amazon Alexa App. Any news or updates will be posted on our website at https://esupport.sony.com/US/.

 

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 3
Registered: ‎11-21-2017
Message 10 of 15 (634 Views)

Re: Amazon Alexa app not available for 55x850D tvs

Thanks for the reply but this really doesn't answer our concern. A reason why it is not being made available would be a start, when will it be available will be next step.

 

Regards,

Bibek

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