Skip to the end of navigation

Welcome to the Community!

Television - General

Showing results for 
Search instead for 
Do you mean 
Reply
Moderator
Posts: 1,623
Registered: ‎11-04-2016
Message 111 of 169 (847 Views)

Re: Brand new 65x930d wont turn on

Hi WantMyDoughBack,

 

 

Welcome and thank you for considering the SONY Community!

 

 

We are sorry to hear what happened. Kindly send me a private message with the exact model number of your TV.

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 10
Registered: ‎10-04-2017
Message 112 of 169 (738 Views)

Re: Brand new 65x930d wont turn on

[ Edited ]

Please send me a private message, or at ro**********rd@gmail.com

Enthusiast
Posts: 2
Registered: ‎10-08-2017
Message 113 of 169 (1,787 Views)

Re: Brand new 65x930d wont turn on

If everyone has reported that the "fix" is only temporary and simply happening again, why even keep trying to replace the motherboard? 

Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 114 of 169 (1,723 Views)

Re: Brand new 65x930d wont turn on

Hi Dctrbar, Thank you for contacting Sony. We apologize for the inconvenience this situation has caused you. Let me send you a private message so we can discuss this matter.

 

Regards,

Jade

Enthusiast
Posts: 10
Registered: ‎10-04-2017
Message 115 of 169 (1,703 Views)

Re: Brand new 65x930d wont turn on

[ Edited ]

Ellen, please help me, r******d@gmail.com, call me at *******711.  I spent too much retirement $ on this XRB 930D for it to have recurring power failure.  Please help if you will...

Specialist
Posts: 15
Registered: ‎12-01-2016
Message 116 of 169 (1,694 Views)

Re: Brand new 65x930d wont turn on

I've had my 55x930D for about 9 months and it just died the same power-supply related death.  Good 24V from the power brick, but no sign of life from the TV.  Nice Sony support lady from the Phillippines ordered the DPS board and initiated a service call.  We'll see how long it takes to get a tech to visit here in Colorado.

Highlighted
Moderator
Posts: 1,623
Registered: ‎11-04-2016
Message 117 of 169 (1,635 Views)

Re: Brand new 65x930d wont turn on

Hello Rodjballard,

 

Thank you for considering the SONY Community!

 

I sent you a private message. Please check your inbox.

 

 

-Erin

Enthusiast
Posts: 10
Registered: ‎10-04-2017
Message 118 of 169 (1,542 Views)

Re: Brand new 65x930d wont turn on

I'm so sorry I meant Erin. Hope that isn't what's keeping you from contacting me.
Enthusiast
Posts: 8
Registered: ‎10-24-2017
Message 119 of 169 (1,239 Views)

Re: Brand new 65x930d wont turn on

Looks like it's my turn to play the waiting game to see how long the (so called) fix takes. My XBR65X930D just went out yesterday at just over 10 months old. I've been using Samsung TVs for the past 8 years and sadly, my first Sony TV (and the most expensive) died faster than any TV I have ever owned. My concern is from reading the boards that they are replacing the part with the exact same part, which makes no sense. Paid too much for this TV to have this recurring issue. Also been reading that IF, and thats a big IF, they happen to replace your TV, that we would get a lower model? not sure if this is correct as i havent gotten this far in the process, but that is also unacceptable. Can a moderator contact me to alleviate my concerns and provide me some options? 

Enthusiast
Posts: 8
Registered: ‎10-24-2017
Message 120 of 169 (1,238 Views)

Re: Brand new 65x930d wont turn on

forgot to mention, I tried all the resets as well as plugging into multiple outlets and different surge protectors. There is no power at all.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook